IT Support Engineer / Sr. Support Engineer

Sierra Ventures; India; On-site; INR 1,200,000 - 1,600,000; Full time

Job summary

Sierra Ventures is seeking an experienced IT Support Engineer to join their team in India. This role focuses on enhancing the employee onboarding process and managing the company's SaaS portfolio effectively, ensuring a seamless experience for all employees.

The ideal candidate will have at least 10 years of experience in IT support, with a strong background in managing international teams and excellent communication skills. The position offers the opportunity to drive innovation in a dynamic environment.

Qualifications

• 10 years minimum experience in an IT Support role with a proven track record.
• Experience supporting international teams and time zones.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure exceptional employee experience through clear communication.
• Support company SaaS portfolio and license management.
• Maintain core IT infrastructure for onboarding and employee lifecycle.

Skills

Communication skills

Analytical skills

SaaS management

Support for international teams

Tools

Okta

Google Workspace

JAMF

Slack

AI Tools (ChatGPT, Cursor)

Jira

Confluence

Zoom

Job description

Who We Are

Spectro Cloud aims to make infrastructure boundaryless for the enterprise, from data center to edge and every platform in between. We provide solutions that help enterprises run applications on Kubernetes, their way, anywhere.

Established by a team of multi-cloud management experts and industry veterans with a track record of success, we're at the forefront of multi-cloud management solutions. What makes us stand out is our team's commitment and strong backing from industry-leading investors, driving our progress. Our collective focus is on delivering unmatched value that resonates with our customers, and you can take pride in being involved with it.

Who We Are Seeking

At Spectro Cloud, we are in search of a talented individual to join our IT team in supporting the growth of our business to mature and scale.

As an IT Support Engineer within our organization, you will be instrumental in enabling collaboration and productivity across our teams. Your responsibilities will include ensuring the seamless employee onboarding through a combination of automation, hardware management, and clear communication. As well as maintaining organizational efficiency through management of our SaaS portfolio. And a core component of this role will be ensuring our security posture remains enforced.

In this role, we encourage you to stay current with industry trends and emerging technologies, thereby ensuring that our business remains innovative and ahead of the curve.

What You Will Do

EU/US time zone

• Ensure an exceptional employee experience through clear communication and timely response to employee requests.
• Support company SaaS portfolio through best practice implementation, end user training, and license management to ensure reliable, cost-effective services and tools.
• Participate in team training, mentoring, and skill sharing in a high-performing IT department to ensure the team has the necessary skills to support a growing, dynamic environment.
• Maintain core IT infrastructure to support onboarding, offboarding, and employee lifecycle through Okta, Google Workspace, JAMF, Intune, and Atlassian tools.
• You will have experience in an IT support team balancing workload, meeting SLAs, and tracking performance metrics.

What You'll Need to be Successful

• 10 years minimum experience in an IT Support role with a proven track record in growing a department.
• Crucial experience supporting international teams and providing support to employees across the US, UK, and EU time zones.
• Excellent verbal and written communication skills to partner with cross-functional teams solving hard problems and completing complex deliverables with quality.
• Excellent analytical and research skills necessary to understand and interpret request and project security-related risk, technical requirements, and industry standards.
• Direct experience supporting Okta, Google Workspace, JAMF, Slack, AI Tools (ChatGPT, Cursor, etc.) Jira, Confluence, and Zoom.

Finally, you are open, inclusive, and transparent, because you understand that this engenders trust and respect and ultimately, better products.