IT Support Engineer (Field)

Microtech Infoserve; Panipat; On-site; INR 3,00,000 - 6,00,000; Full time

Job summary

A tech services company in Haryana is seeking an IT Support Engineer (Field) to provide technical support and resolve user inquiries. Key responsibilities include troubleshooting hardware, software, and network problems, installing and configuring systems, and ensuring data security. Ideal candidates should have experience in technical support and good communication skills. This role offers a dynamic work environment, contributing to various IT projects and initiatives.

Qualifications

• Experience in providing technical support for hardware and software.
• Ability to troubleshoot network issues and perform data recovery.
• Good communication skills for user training and support.

Responsibilities

• Provide technical support and resolve user inquiries.
• Install and configure systems, including software and hardware.
• Perform regular data backups and ensure system security.

Skills

Technical support

Troubleshooting

Help desk support

User training

Network troubleshooting

Data backup

Documentation

Security management

Job description

Microtech Infoserve is looking for IT Support Engineer (Field) to join our dynamic team and embark on a rewarding career journey

• Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems
• This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals
• Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system
• Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service
• Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components
• Ensure that systems are properly configured and optimized for performance
• User training and guidance: Educate end-users on basic computer operations, software usage, and best practices
• Provide guidance and assistance in utilizing IT resources effectively and securely
• Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity
• Collaborate with network administrators and service providers to resolve complex network problems
• Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information
• Assist users in data recovery and restoration in case of system failures or data loss incidents
• IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles
• Contribute to the development and maintenance of IT policies, procedures, and user manuals
• System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades
• Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities
• Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats
• Update antivirus software and ensure systems are protected against known vulnerabilities
• Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives