IT Support Engineer

Esko-Graphics India Private Limited; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Esko-Graphics India Private Limited in Bengaluru is seeking an IT Support Engineer to provide Level 2 IT support to associates via Teams, phone, email and in person. You will resolve ServiceDesk tickets with strong technical knowledge and communicate effectively with non-technical users.

You will work in a global team, addressing IT issues remotely when possible and onsite when required. The ideal candidate has 2–5 years’ experience and a solid foundation in Office 365, networking, and AV setup.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• 2-5 years of experience in IT Support Engineer or Technical support.
• Experience with configuring/troubleshooting Office 365, One Drive, VMWare Fusion, Parallels Desktops.

Responsibilities

• Provide Level 2 IT support to associates via Microsoft Teams, phone, email and in person.
• Resolve ServiceDesk tickets; ask appropriate questions and apply knowledge to solutions.
• Work with global team to resolve issues and escalate when needed.
• Resolve IT-related issues remotely and deliver exceptional customer service.

Skills

IT fundamentals

English communication

Customer service

Problem solving

Teamwork

Independent work

Multitasking

Remote support

Education

Bachelor’s degree in CS/IT or equivalent

Tools

Intune

Windows Defender

Okta

Microsoft Teams

Office 365

Job description

Who We Are: Esko is a part of Veralto’s Product Quality & Innovation companies. Esko is a global provider of integrated software and hardware solutions that accelerate the go-to-market process of packaged goods. Our products empower teams to support and manage the packaging design and print processes for brand owners, retailers, pre-media and trade shops, manufacturers, and converters. Veralto is a global leader in essential technology solutions with annual revenue of nearly $5 billion and a proven track record of solving some of the most complex challenges we face as a society. Our industry-leading companies and globally recognized brands are building on a long-established legacy of innovation and customer trust to create a safer, cleaner, more vibrant future. Veralto is headquartered in Waltham, Mass. with 13 operating companies and 300+ locations worldwide. Our global team of 16,000 associates is committed to making an enduring positive impact on the world and is united by a powerful purpose: Safeguarding the World’s Most Vital Resources™. Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto (VLTO) is creating today. Veralto’s Product Quality & Innovation companies—Esko, Linx, Pantone, Videojet, and X-Rite—help package and protect the world’s food, medicine, and essentials, tracing and authenticating billions of goods that travel the global supply chain every day. Veralto’s Water Quality companies—Aquatic Informatics, ChemTreat, Hach, McCrometer, OTT HydroMet, Sea-Bird Scientific, Trojan Technologies and XOS—help manage, treat, purify, and protect the global water supply, from municipal and industrial wastewater treatment facilities to lakes, rivers, watersheds, and oceans.

Job Summary

Work/responsibilities regularly span multiple job families within this job group. Provides technical and professional advice and services in the development and maintenance of corporate information architecture, infrastructures and systems to enable the achievement of strategic business goals and objectives. Individuals draw upon knowledge of the standards regulatory requirements (including ISO, FDA and other governing bodies) and guidelines established by information technology professional associations and societies.

Job Description

The IT Support Engineer is responsible for providing Level 2 support to our associates via Microsoft Teams, phone calls, email and in person interactions. As a helpdesk engineer you will ask appropriate questions and use your knowledge to resolve the associate’s ServiceDesk tickets. You will work in the global team to resolve issues as they arise and elevate issues as needed. You will play a crucial role in resolving IT-related issues remotely, ensuring the smooth operation of systems, and delivering exceptional customer service. The ideal candidate will have a strong technical background, excellent communication skills. This role will be located in Bangalore and this role is ON-Site. The essential requirements of the job include:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Strong knowledge of IT fundamentals, including hardware, operating systems (MAC, Windows 10, 11), networking, and productivity software such as PDF software, Office 365.
• 2-5 years of experience is required as a IT Support Engineer or Technical support.
• Experience on software like Intune, Windows Defender & Okta Conferencing/calling solutions like Teams.
• Audio Video equipment & integration with software solutions.
• Familiarity with remote support tools and technologies.
• Active Directory User Administration along with basic experience on DNS, Network, VPN.
• Excellent communication skills in English language, both verbal and written, with the ability to communicate technical information effectively to non-technical users.
• Customer-centric approach with a passion for delivering exceptional customer service.
• Strong problem-solving and analytical skills, with the ability to multi-task and quickly diagnose and resolve technical issues.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Experience working with IT Service Management tools.

About this role

Experienced in Setup/Configuring/troubleshooting of Office 365 products, One Drive, VMWare Fusion, Parallels Desktops. Must have experience with Computer installation and break/fix on Apple or Windows devices. Proficient in drive encryption with BitLocker or File Vault. Perform onsite/remote analysis, diagnosis, and resolution of complex desktop problems for VIPs and other end users. Experienced in Investigate system problems and provide solutions using specific product knowledge, system utilities, and operating environment. Perform installs, moves, add, changes, and decommission of computer equipment. Proficient in documentation and creating/maintaining knowledge base articles. Work with vendor and internal teams for hardware procurement.

What We Value

We believe that real breakthroughs come from teams that think big and respect each other’s differences – different ideas, different perspectives, and different experiences. We encourage all voices to be heard, both internally as we collaborate and externally as we listen to our customers’ most pressing needs. And we would love to have you on this journey with us!

Our Culture

More important than what we do is how we operate together as a team across our global organization. Each of our businesses has a unique local culture which is inspired by variety of perspectives our diverse team members bring to the table. However, Veralto and all our businesses share the same foundation comprised of our values and passion for continuous improvement through the Veralto Enterprise System that enables our teams to bring our unifying purpose to life around the world. Our values We serve humanity with purpose and integrity We unlock ingenuity for customer success We deliver results as a team We continually improve for enduring impact Our offer We grow talent; we give you the opportunity to develop your career based on your strengths. ESKO is a career destination for engaged passionate and talented people who are driven to seek innovation, growth and opportunity. A career with ESKO will push you and challenge you, providing growth opportunities and the prospects to advance your career. If you are a driven high achiever, you will work with committed, like-minded people, giving you the support to reach your full potential. At Veralto, your potential is amplified. Our culture of continuous improvement defines who we are, drives our success, and translates to a career without limits for our team of curious associates.

Equal Opportunity

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral. Thank you for your interest. Please read our Applicant Data Privacy Notice carefully here.