IT Support Associate- Information Technology

Neolytix; Gurugram District; On-site; INR 450,000 - 650,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Ongoing certification support

Job summary

Neolytix, a US-headquartered healthcare BPO, seeks an IT Support Associate in Gurugram, India, to assist onsite and remote users with hardware, software, and network issues. You will help ensure smooth operation of Windows/macOS, Office 365, and collaboration tools, delivering responsive user support.

The ideal candidate has 1–3 years in IT support, a Bachelor's in IT/CS, and hands-on with Azure AD, VPNs, and enterprise platforms.

Qualifications

• Bachelor's degree in IT/CS or a related field.
• 1–3 years of experience in IT support or helpdesk roles in a corporate or BPO environment.
• Proficiency in Windows, MS Office 365, and common enterprise IT platforms; basic networking; VPNs; cloud-based systems; familiarity with Jira, Freshservice, or Zendesk.

Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
• Install, configure, and troubleshoot Windows/macOS, standard apps, and email clients.
• Manage user accounts and access via Azure AD, Office 365, and other platforms.
• Maintain IT asset inventory with proper documentation and tagging.
• Support and monitor network connectivity, Wi‑Fi, and VPN performance with IT admins.
• Assist in setup/maintenance of video conferencing tools (Meet/Zoom/Teams).
• Respond to service tickets and ensure timely resolution per SLA targets.
• Collaborate with global IT teams for escalations and security initiatives.
• Educate users on IT best practices and productivity tools.

Skills

Problem solving

Communication

Customer service mindset

Education

Bachelor's degree in IT/CS or related field

Tools

Jira

Freshservice

Zendesk

Azure AD

Office 365

Job description

IT Support Associate - Information Technology

Role Title: IT Support Associate
Department: Information Technology
Location: Gurugram, Haryana, India (Onsite)
Shift: General Business Hours
Experience Required: 1 – 3 years
Employment Type: Full-Time

About Neolytix

Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across Revenue Cycle Management, Credentialing & Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics. With delivery centers in Gurugram (India) and Manila (Philippines), we combine deep US healthcare operational expertise with a technology-enabled service model — including our proprietary InCredibly credentialing platform. We are at an inflection point, transitioning from a services company to a Services-as-Software model.

Position Overview

The IT Support Associate will provide first-level technical assistance to onsite and remote users across the Gurugram office and global operations. This role ensures the smooth functioning of hardware, software, network infrastructure, and end-user systems. The ideal candidate brings strong problem-solving skills, excellent communication, and a customer-service mindset to every interaction.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
• Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Google Workspace).
• Manage user accounts, security permissions, and system access through Azure AD, Office 365, and other enterprise platforms.
• Maintain and update IT asset inventory, ensuring proper documentation and tagging of company equipment.
• Support and monitor network connectivity, Wi‑Fi, and VPN performance in coordination with IT administrators.
• Assist in the setup and maintenance of video conferencing systems and collaboration tools (Google Meet, Zoom, Microsoft Teams).
• Respond to service tickets and follow up to ensure timely issue resolution per defined SLA targets.
• Collaborate with global IT teams for escalations, project rollouts, and security compliance initiatives.
• Educate users on IT best practices, system security, and productivity tool usage.

Qualifications

Education: Bachelor's degree in Information Technology, Computer Science, or a related field.

Experience: 1–3 years of experience in IT support or helpdesk roles within a corporate or BPO environment.

Technical Skills: Proficiency in Windows, MS Office 365, and common enterprise IT platforms; basic understanding of networking (LAN/WAN/Wi‑Fi), VPNs, and cloud-based systems; familiarity with service desk tools such as Jira, Freshservice, or Zendesk preferred.

Soft Skills: Strong analytical, troubleshooting, and communication skills with the ability to manage multiple tasks in a fast‑paced environment.

What We Offer

• Exposure to a multi-geography US healthcare technology environment with hands‑on learning across enterprise platforms.
• Collaborative work environment with direct access to a supportive global IT team.
• Competitive compensation and benefits package including health insurance and paid time off.
• Ongoing professional development and certification support opportunities.