IT Service Engineer

Bruker Corporation; Mumbai; On-site; INR 450,000 - 750,000; Full time

Job summary

Bruker India is seeking an IT Service Engineer in Mumbai to provide technical support to employees, troubleshoot hardware and software issues, and deploy new systems. The role is a two-year contract with renewal subject to performance.

You will operate the IT Service Desk, manage end-user devices, ensure patching and security, coordinate with vendors, and assist with disaster recovery and reports. Travel up to 20% in Asia Pacific may be required.

Qualifications

• Diploma in Computer Science or equivalent
• ITIL Foundation certification preferred
• Some working knowledge in an IT Support Organization
• 1–3 years of related working experience
• Experience handling different levels of end users
• Experience handling user requests and communicating expectations

Responsibilities

• Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
• Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level.
• Manage and operate the installation/delivery of all End User Devices including Desktops, Laptops, Monitors, Phones, Printers and Mobile devices.
• Responsible for all PC health status; ensure all computers are properly patched and virus protected.
• Provide assistance to users regardless of their geographical location.
• Performing any other IT related duties including on-demand projects.
• Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
• Prepare and participate in disaster recovery and unscheduled shutdown drills
• Prepare report as requested by management.
• Willingness to travel up to 20% in Asia Pacific
• Any other ad-hoc tasks assigned

Job description

Job Summary

Bruker India is seeking for an IT Service Engineer based in Mumbai. He/ She is responsible for providing technical support and assistance to end-users within an organization. They are tasked with troubleshooting and resolving software and hardware issues, as well as configuring and deploying new hardware and software systems. The ideal candidate for this role should possess excellent problem-solving skills, strong communication skills, and the ability to work both independently and as part of a team. This is a two-year contract (subject to renewal).

Responsibilities

• Operate the day to day IT Service Desk to our employees through emails and online ticketing system.
• Monitors and track incident, service request in IT ticketing system. Responsible for dispatching and escalating ticket to next support level. Continuous monitoring and forward movement of end user issues until they are resolved.
• Manage and operate the installation/delivery of all End User Device including Desktops, Laptops, Monitors, Phones, Printers and Mobile device.
• Responsible for all PC heath status; ensure all computers are properly patched and virus protected.
• Provide assistance to users regardless of their geographical location.
• Performing any other IT related duties including on-demand project.
• Manage telecommunication system and cabling system. Work with external vendor to ensure smooth operations and SLA are met.
• Prepare and participate in disaster recovery and unscheduled shutdown drills
• Prepare report as request by management.
• Willingness to travel up to 20% in Asia Pacific
• Any other ad-hoc tasks assigned

Qualifications

Preferred experiences and qualifications

• Minimum Diploma level (preferred) in a Computer Science or equivalent
• ITIL foundation certification highly preferred
• Some working knowledge in an IT Support Organization
• Preferably 1-3 years of related working experience
• Experience in handling different level of end users
• Experience in handling user request and communicate expectation
• Candidates with relevant qualifications are encouraged to apply

Technical Skills

• Working knowledge of Microsoft Server and Active Directory
• Working knowledge of Microsoft Technology in General
• Working knowledge of Windows Operating System
• Excellent administration and reporting

Personal Organizational Skills

• Good problem-solving skills.
• Good communication skills, written and verbally across all levels of the business
• High analytical problem solving and troubleshooting skills
• Excellent task management skills
• Customer service focused
• Language: English - fluently, both written and verbal