IT Service DESK / Technical Support

Primus Global Technologies; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Primus Global Technologies is hiring experienced IT Service Desk professionals in Bengaluru. The role is Infra Tech Support Practitioner – L1 Service Desk, requiring 1+ year experience and hands-on troubleshooting. Interview mode is F2F with interview date Saturday, 19th September.

PF records are mandatory and candidates without PF will not be considered. Key responsibilities include handling user queries, basic troubleshooting, password resets, creating and updating service tickets, and

Qualifications

• 1+ year experience in IT Service Desk / Helpdesk.
• L1 troubleshooting and incident management.
• ServiceNow or similar ticketing tool experience.
• Good communication and voice support skills.
• Typing speed: minimum 40 WPM.
• Basic knowledge of OS, applications and networking.

Responsibilities

• Handle user queries and L1 technical issues.
• Perform basic troubleshooting and incident triage.
• Handle password reset requests.
• Create and update service tickets.
• Provide technical support through voice and chat channels.
• Follow standard support procedures and escalation processes.

Skills

IT Service Desk

ServiceNow

Voice support

Typing 40 WPM

OS basics

Networking basics

Tools

ServiceNow

Job description

F2F HIRING DRIVE IT SERVICE DESK / INFRA TECH SUPPORT

Primus Global Technologies is hiring experienced IT Service Desk professionals in Bengaluru.

Job Details

• Role: Infra Tech Support Practitioner – L1 Service Desk
• Experience: 1+ Year
• Location: Bengaluru
• Interview Mode: F2F
• Interview Date: Saturday, 19th September

Key Requirements

• 1+ year experience in IT Service Desk / IT Helpdesk / Technical Support
• L1 troubleshooting and incident management experience
• Password reset and basic technical support
• ServiceNow / ticketing tool experience
• Good communication and voice support skills
• Typing speed: Minimum 40 WPM
• Basic knowledge of OS, applications and networking

MANDATORY REQUIREMENT

PF account / PF service history from previous employment is mandatory.

Candidates without PF records will not be considered.

Key Responsibilities

• Handle user queries and L1 technical issues
• Perform basic troubleshooting and incident triage
• Handle password reset requests
• Create and update service tickets
• Provide technical support through voice/support channels
• Follow standard support procedures and escalation processes
• Provide timely updates and clear communication to users