IT Quality Intermediate Analyst

Citi; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Citi is seeking an IT Quality Intmd Analyst to join the Technology team. The role involves supporting UAT and production rollout, designing testing strategies, and performing audits with a focus on quality and risk management.

The ideal candidate has 2-5 years QA experience in financial services, with strong analytical skills and attention to detail. Collaboration across teams and adherence to Citi's standards are essential.

Qualifications

• 2-5 years QA experience in financial services preferred
• Experience in requirement reviews and ability to identify, communicate and document discrepancies
• Understanding of QA within the SDLC and QA methodologies
• Understanding of quality processes
• Strong analytical skills, attention to detail and problem solving
• Clear and concise written and verbal communication
• QA experience in defining, designing and executing test cases

Responsibilities

• Supports UAT process and product rollout into production; designs and implements scripts/plans for testing strategy
• Performs moderately complex process monitoring, product evaluation and audits; reports issues with recommendations
• Ensures project standards exist, are documented and followed throughout SDLC; suggests improved documentation
• Monitors products and processes for conformance to standards and procedures
• Documents findings and performs preliminary root-cause analyses with improvements
• Ensures corrective actions are assigned, tracked and completed
• Verifies traceability in project work products
• Gathers and reports quality metrics
• Exhibits understanding of procedures within IT Quality; collaborates with other IT areas
• Provides informal guidance to new team members
• Performs other duties as assigned
• Assesses risk in business decisions, safeguards Citi's reputation and assets, and escalates control issues with transparency

Skills

QA experience

Requirements reviews

SDLC understanding

Quality processes

Analytical thinking

Communication skills

Test case design

Education

Bachelor’s degree or equivalent

Job description

The IT Quality Intmd Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.

Responsibilities

• Supports initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans for an application testing strategy/approach.
• Conducts a variety of moderately complex process monitoring, product evaluation and audit assignments; reports issues and makes recommendations for solutions.
• Ensures project standards and procedures exist, are fully clearly documented and followed throughout the software development life cycle; makes recommendations for enhanced documentation.
• Monitors products for conformance to standards; monitors processes for conformance to procedures.
• Documents findings and performs preliminary root causes analyses to provide recommended improvements.
• Ensures all corrective actions are assigned, documented and completed.
• Verifies traceability in project work products.
• Gathers, maintains and creates reports on quality metrics.
• Exhibits good understanding of procedures and concepts within own technical area and a basic knowledge of these elements in other areas.
• Requires basic understanding of how own area integrates within IT Quality to achieve objectives.
• Makes evaluative judgments based on the analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents.
• Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
• Provides informal guidance to new team members.
• Performs other duties and functions as assigned.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 2-5 years Quality Assurance (QA) experience in the Financial Service industry preferred
• Experience in requirement reviews & able to identify, communicate and document discrepancies.
• Understanding of QA within the Software Development Lifecycle (SDLC) and QA methodologies
• Understanding of Quality Processes
• Demonstrated logical analysis skills, attention to detail and problem solving Proven ability to work to deadlines.
• Consistently demonstrates clear and concise written and verbal communication skills
• QA Experience in defining, designing & executing test cases

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Technology

Time Type

Full time

Please see the requirements listed above.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi .

Citi is a global bank dedicated to providing financial services that empower clients, drive growth, and foster economic progress across hundreds of countries.

388 Greenwich Street, New York, New York 10013, US Locations in over 100 countries, http://www.citigroup.com/citi/global/index.htm, 10022, US 5900 Hurontario St, Mississauga, ON L5R 0B8, CA 165 Jalan Ampang, Kuala Lumpur, Federal Territory of Kuala Lumpur 50450, MY Calle 62C O, Panama City, Panama, PA 11060 Grader St, Dallas, TX 75238, US Avenida Canaval Moreyra 498, San Isidro, Lima 15047, PE 153 E 53rd St, New York, NY 10022, US Roberto Medellin 800, Alvaro Obregon, CDMX 01376, MX 34th St, Taguig City, National Capital Region, PH 3 Garden Rd, Central & Western, Hong Kong, HK Financial Center Road, Dubai, Dubai, AE 33 Canada Square, London, England E14 5, GB Carrera 9A 99-2, Bogota, Bogota, D.C. 110221, CO Bandra Kurla Complex Road, Mumbai, Maharashtra 400051, IN Arlozorov 111, Tel Aviv-Yafo, Tel Aviv 62098, IL No. 1, Song Zhi Rd., Taipei City, Taipei City 110, TW C P Ramaswamy Road, Chennai, Tamil Nadu 600018, IN 14000 Citicards Way, Jacksonville, FL 32258, US