IT Ops Tech Specialist

Us Bank; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

U.S. Bancorp India seeks an IT Operations Technician Specialist with strong application support and analysis experience.

The role focuses on admin, maintenance, and level-1 support for issues, adjusting batch processing, and communicating system status to users and vendors. Successful candidates will have at least a bachelor's degree and around five years of experience in IT operations or support, with knowledge of ITSM processes and infrastructure management.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum five years of IT operations or support experience.
• Strong batch processing and incident management knowledge.
• Familiarity with ITSM processes and controls.

Responsibilities

• Provide level-1 support for application and system issues.
• Monitor and adjust batch schedules to meet service levels.
• Inform users, support staff, and vendors of systems status and failures.
• Maintain accurate, timely incident records and resolutions.
• Identify problems and escalate to responsible groups.

Skills

IT project management

IT environment

System software

Infrastructure

Telecommunications

IT service management

Information security management

Education

Bachelor's degree or equivalent experience

Job description

At U.S. Bancorp India, we’re on a journey to do our best. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bancorp India gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

U.S. Bank is seeking a resourceful IT Operations Technician Specialist with application support and analysis experience to contribute toward the success of our technology initiatives. Position focuses on administration, maintenance, and level - one support for resolution of application and system issues. Supports the creation of short-term goals for the assigned areas of responsibility. Adjusts application batch processing schedules to ensure established service levels are met. Informs users, communication centers, support staff, and vendors of systems status, processing exceptions, and equipment malfunctions. Analyzes and resolves application and system events and batch amends. Provides proactive utility application support. Handles a wide variety of events, effectively using monitoring tools and automation with a primary goal of reducing and/or eliminating customer impact. Identifies and escalates application problems to responsible support groups and management. Maintains accurate, detailed, and timely completion of incident records.

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications

• Bachelor's degree or equivalent experience
• Generally a minimum of five years of experience

Preferred Skills/Experience

Basic understanding in:

• IT project management
• IT environment
• System software
• Infrastructure
• Telecommunications
• IT service management (ITSM)
• Information security management

Working experience in:

• Hardware infrastructure
• Computer operations
• IT systems management

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Posting may be closed earlier due to high volume of applicants.

This is an U.S. Bancorp India posting. U.S. Bancorp India is a part of the U.S. Bank family.