IT Operations Manager

Rialtic; Hyderabad; Hybrid; INR 1,500,000 - 2,100,000; Full time

Job summary

Rialtic seeks an experienced IT Operations Manager to lead our Hyderabad IT function. You will own day-to-day reliability of internal infrastructure, manage a growing team or vendors, and oversee endpoint management, security hygiene, and onboarding/offboarding.

A near-term focus is bringing endpoint management in-house. You will collaborate with People, Security, and Engineering to migrate and consolidate Microsoft 365 tenants, optimize budgets, and maintain high availability of tools.

Qualifications

• 7+ years in IT operations, infrastructure, or service management with leadership experience.
• Hands-on in endpoint management (macOS/Windows) and SaaS admin (Microsoft 365).
• Strong knowledge of networking, IT security hygiene, and vendor management.

Responsibilities

• Own end-to-end IT operations for the Hyderabad office, incl. network, endpoints, SaaS, and on-site IT setup.
• Lead onboarding/offboarding, asset provisioning, and access management across core systems.
• Mentor IT staff or vendors and ensure timely, high-quality helpdesk support.
• Manage IT vendors, contracts, renewals, and performance for cost-effective service.
• Implement IT security practices, patching, MDM, access controls, and data policies.

Skills

IT operations

Team leadership

Vendor management

IT security hygiene

Network fundamentals

SaaS administration

Onboarding/offboarding

Budget management

Education

Bachelor's degree in IT/CS

Tools

Jamf

Intune

Microsoft 365

Entra ID

Okta

Azure AD

Job description

Rialtic is an enterprise software platform empowering health insurers and healthcare providers to run their most critical business functions. Founded in 2020 and backed by leading investors including Oak HC/FT, F-Prime Capital, Health Velocity Capital, and Noro-Moseley Partners, Rialtic's best-in-class payment accuracy platform brings programs in-house and helps healthcare organizations gain full control over processes traditionally managed by fragmented vendors. Today, we partner with leading healthcare insurers and providers to tackle a $1 trillion problem — reducing costs, increasing efficiency, and improving quality of care. Learn more at www.rialtic.com.

About the Role

Rialtic is looking for an experienced IT Operations Manager to lead and scale our IT function out of our Hyderabad office. You will own the day-to-day reliability of our internal IT infrastructure and systems, lead a small team (or vendor partners) supporting our growing employee base, and be the go‑to person for everything from endpoint management and network operations to IT security hygiene, vendor management, and employee onboarding/offboarding. This is a hands‑on role suited to someone who can operate strategically while still being comfortable rolling up their sleeves to fix a laptop or troubleshoot a VPN issue. A near‑term priority is transitioning endpoint management from an outsourced managed‑services model to in‑house ownership.

What You'll Do

• Own end-to-end IT operations for the Hyderabad office, including network infrastructure, endpoint management, SaaS application administration, and office IT setup.
• Manage and continuously improve employee onboarding/offboarding workflows, asset provisioning, and access management across core systems (Microsoft 365), with same-day revocation of elevated access on departure.
• Lead and mentor IT support staff and/or external vendors, ensuring fast, high-quality resolution of employee IT issues and a strong internal helpdesk experience.
• Manage relationships with IT vendors and service providers, including contract negotiations, renewals, and performance tracking, to ensure cost‑effective and reliable service delivery.
• Implement and maintain IT security best practices — endpoint protection, patch management, MDM, access controls, and data security policies — in coordination with the security/compliance team.
• Maintain and improve network infrastructure (LAN/WAN, Wi‑Fi, VPN) and ensure high availability of internal systems and tools.
• Manage IT asset inventory and lifecycle, including procurement, deployment, maintenance, and secure decommissioning of hardware.
• Develop, document, and enforce IT policies, SOPs, and disaster recovery/business continuity procedures.
• Own the IT budget for the region, tracking spend against forecast and identifying opportunities for cost optimization.
• Serve as the IT owner for HITRUST and SOC 2 Type II audit cycles — evidence collection, control documentation, and remediation tracking — coordinating directly with our VP, Legal, Risk & Compliance.
• Partner cross‑functionally with People, Security, and Engineering teams on IT initiatives and the ongoing legacy Microsoft 365 tenant migration and consolidation.
• Track and report on IT operations metrics (ticket resolution time, uptime, asset utilization) and drive continuous improvement.

What We're Looking For

• 7+ years of experience in IT operations, IT infrastructure, or IT service management, with at least 1-2+ years in a lead or managerial capacity.
• Strong hands‑on experience with endpoint management (macOS and Windows), MDM tools (Jamf, Intune, or similar), and SaaS administration (Microsoft 365 / Entra ID).
• Solid understanding of networking fundamentals (LAN/WAN, VPN, Wi‑Fi, firewalls) and cloud‑based IT infrastructure.
• Experience with identity and access management tools (Okta, Azure AD, or similar) and IT security best practices.
• Demonstrated experience managing vendor relationships, contracts, and budgets.
• Excellent troubleshooting skills and a track record of building or improving helpdesk/support processes.
• Strong communication and stakeholder management skills, with the ability to work across global, distributed teams.
• Experience supporting a SaaS or technology company is strongly preferred; exposure to healthcare, compliance‑heavy, or regulated environments (HITRUST, SOC 2 Type II, HIPAA) is a plus.
• Relevant certifications (ITIL, CompTIA, Microsoft/Google admin certifications) are a plus but not required.
• Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Why Join Rialtic

• Play a foundational role in scaling IT operations for a fast‑growing healthtech company tackling a $1 trillion industry problem.
• Work closely with global teams across the US and India in a collaborative, hybrid environment.
• Competitive compensation and benefits, with real ownership over how IT operations are built and run.

Rialtic is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.