IT Operations Engineer

IMC B.V.; Mumbai; On-site; INR 800,000 - 1,200,000; Full time

Job summary

IMC is seeking an Operations Engineer to collaborate with teams across the organisation to diagnose, troubleshoot, and resolve issues affecting access to critical enterprise systems. You will implement, maintain and support desktops, user devices, servers and network components where applicable.

You will provide excellent customer service in a fast-paced environment, with a high degree of autonomy and responsibility to maintain an IT environment that exceeds user expectations.

Qualifications

• B. Sc IT or equivalent degree with 3–5 years in a similar role.
• Strong knowledge of Windows and Mac operating systems; Linux experience is a plus.
• Self-starter with sense of urgency and good prioritization.
• Excellent troubleshooting, diagnostic and creative problem-solving skills.

Responsibilities

• Support the physical and virtual desktop trading environment, core infra components like email and DNS, Directory Management, Cloud Technologies, phone & videocommunication systems and end user devices like tablets, mobile phones and laptops
• Oversee deployment and updates of the newest enterprise level technologies such as Adobe, Java, Microsoft, and other desktop applications
• Install, modify and repair computer hardware and software (including servers, desktop and printers)
• Support IMC’s state of the art Audio and Visual technology systems
• Inventory and capacity management
• Troubleshoot, escalate, and document computer network issues
• Ensure timely and organized resolution of issues via JIRA ticketing system
• Assist in-house Facilities Management with execution of desk and physical equipment moves

Skills

Windows OS

Mac OS

Linux OS

Troubleshooting

Problem solving

Prioritization

Self-motivated

JIRA

Education

B. Sc IT or similar

Tools

JIRA

Job description

Operations Engineer at IMC:

You will collaborate with IMC employees throughout the organisation to diagnose, troubleshoot, and correct issues that interfere with access to critical enterprise systems. Daily responsibilities include implementation, maintenance and support for desktops, user devices, servers, and the network where applicable. You will be expected to provide excellent customer service and support in a fast paced and demanding environment. You’ll have a high level of autonomy and responsibility to provide an IT environment with the aim to exceed your user’s expectations.

Your Core Responsibilities:

• Support the physical and virtual desktop trading environment, core infra components likeemail and DNS, Directory Management, Cloud Technologies, phone & videocommunication systems and end user devices like tablets, mobile phones and laptops
• Oversee deployment and updates of the newest enterprise level technologies such asAdobe, Java, Microsoft, and other desktop applications
• Install, modify and repair computer hardware and software (including servers, desktopand printers).
• Support IMC’s state of the art Audio and Visual technology systems.
• Inventory and capacity management
• Troubleshoot, escape, and document computer network issues.
• Ensure timely and organized resolution of issues via JIRA ticketing system.
• Assist in-house Facilities Management with execution of desk and physical equipmentmoves

Your Skills and Experience:

• B. Sc IT or a similar degree with 3 to 5 years of work experience in the similar role
• Knowledge of Windows and Mac Operating Systems. Linux experience would beconsidered a plus
• You are a self-starter with sense of urgency and strong prioritization skills. Pro-active,pragmatic and will not shy away from getting your hands dirty
• Excellent trouble-shooting and diagnostic skills; ability to solve problems creatively andproactively. Have a desire to learn new skills and evolve as IMC introduces newtechnologies to the environment.

About Us

IMC is a global trading firm powered by a cutting-edge research environment and a world-class technology backbone. Since 1989, we’ve been a stabilizing force in financial markets, providing essential liquidity upon which market participants depend. Across our offices in the US, Europe, Asia Pacific, and India, our talented quant researchers, engineers, traders, and business operations professionals are united by our uniquely collaborative, high-performance culture, and our commitment to giving back. From entering dynamic new markets to embracing disruptive technologies, and from developing an innovative research environment to diversifying our trading strategies, we dare to continuously innovate and collaborate to succeed.