IT Operations Engineer

Perceptive; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Benefits offered by this job

Medical plan

Personal Accident Insurance

Life Insurance

Critical illness cover

Salary structure and Flexi basket

Provident fund 12%

Gratuity scheme

Internal growth and trainings

Job summary

Perceptive is hiring a Network Operations Center (NOC) & End User Compute Service Desk Engineer to support our 24x7 operations. You will monitor networks, manage Azure environments, and provide end-user technical assistance across devices and software.

The role emphasizes incident management, change control, and collaboration with IT teams. We value strong problem-solving, proactive communication, and ability to thrive in a fast-paced environment.

Qualifications

• Proven experience in a Network Operations Center or IT Service Desk environment.
• Bachelor’s degree in a technical discipline or equivalent experience.
• Willingness to work in a shift-based role supporting a 24x7 rota.
• Microsoft Azure certifications and ITIL V4 certifications preferred but not essential.
• Fluency in English.

Responsibilities

• Monitor and manage network environments.
• Ensure optimal performance and updates of critical network infrastructure.
• Provide technical support to end users across hardware, software and mobility.
• Troubleshoot complex issues and document resolutions.
• Manage Azure environments, VMs, storage, and networking components.
• Coordinate major incidents with Service Management and document post-incident reviews.
• Adhere to change controls and security policies.

Skills

Network protocols

Network monitoring

End-user computing

Azure administration

Communication

Multitasking

ITIL processes

Education

Bachelor's degree in a technical discipline

Tools

Microsoft Azure Certifications

ITIL V4 Certifications

Job description

We’re on a mission to change the future of clinical research. At Perceptive, we help the biopharmaceutical industry bring medical treatments to the market, faster. Our mission is to change the world but to do this, we need people like you. Apart from job satisfaction, we can offer you:

HEALTH

• Medical plan for you and your dependents.
• Personal Accident Insurance
• Life Insurance
• Critical illness cover

WEALTH

• Salary structure and Flexi basket
• Provident fund of 12%
• Gratuity scheme

YOURSELF

• Internal growth and development programs & trainings

Perceptive is seeking a skilled Network Operations Center (NOC) & End User Compute Service Desk Engineer to join our dynamic team. The successful candidate will be responsible for providing technical support and ensuring the smooth operation of our network, end-user computing environments, and Microsoft Azure server environments. This role requires a proactive individual with strong problem-solving skills and the ability to work effectively in a fast-paced environment. The position is shift-based, supporting a 24x7 rota to ensure continuous coverage and support. Additionally, the role involves major incident management to swiftly address and resolve critical issues.

Key Responsibilities

• Monitor and manage network environments
• Ensure optimal performance and update of critical network infrastructure
• Provide technical support to end users
• Resolve issues relating to hardware, software and mobile telephony across our end userbase
• Perform routine maintenance and updates
• Maintain and update network and compute environments
• Collaborate with other functions and teams within IT and the wider business unit
• Troubleshoot and resolve complex technical issues
• Maintain knowledge documentation
• Document network configurations, procedures and known issues
• Assist in the implementation of new technologies
• Implement and upgrade new services and platforms, adhering to appropriate change controls
• Ensure compliance with company policies
• Adhere to company and industry standards for security, data protection and all Standard Operating Procedures
• Respond to and manage incidents and service requests
• Respond and resolve incidents and requests within SLA/OLA
• Manage and support Microsoft Azure environments
• Monitor performance, troubleshoot issues and ensure security and compliance
• Implement and maintain Azure based solutions
• Manage virtual machines, storage accounts and networking components
• Major Incident Management – Working with Service Management, coordinate and document major incidents through to resolution
• Problem Management – Working with Service Management, coordinate and document post incident reviews and root cause information, as well as preventative information
• Change Management – Working with Service Management ensure all changes to our environments are documented and approved through appropriate processes
• Other Carryout any other reasonable duties as requested.

Functional Competencies (Technical knowledge/Skills)

• Strong knowledge of network protocols, hardware, and software.
• Experience with network monitoring tools and troubleshooting techniques.
• Familiarity with end-user computing environments, including desktops, laptops, and mobile devices.
• Experience with Microsoft Azure, including managing virtual machines, storage, and networking components.
• Excellent communication skills and the ability to work effectively with both technical and non-technical stakeholders.
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Core knowledge of ITIL processes, including but not limited to Major Incident, Problem and Change Management Experience

Experience, Education, and Certifications

• Proven experience in a similar role within a Network Operations Center or IT Service Desk environment.
• Bachelor's Degree in a technical discipline or equivalent project-related experience.
• Willingness to work in a shift-based role supporting a 24x7 rota.
• Microsoft Azure Certifications and ITIL V4 Certifications are preferential but not essential.
• English: Fluent.

Come as you are. We're proud to be a Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

At Perceptive, we enable the world’s pharmaceutical, biotech, and clinical research organizations to rapidly discover and advance life‑changing treatments. Together, our global team delivers unmatched scientific and technological expertise, global operational experience, and end‑to‑end solutions to help the global research community realize tomorrow’s new therapies. To do this, we need people like you. At Perceptive, your work will enable our customers to bring lifesaving and life‑improving options to patients around the world. Learn how you can make a difference by joining our team and uniting under our shared goal – serving science to improve people’s lives. Join our talent community and receive the latest Perceptive news, and content, and be first in line for new job opportunities. Join our Talent Community