IT Operations Authority & Readiness_Pune

Vodafone; Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

VOIS (Vodafone Intelligent Solutions) in Pune seeks an IT Operations Authority & Readiness specialist to ensure new services and infrastructure are production-ready, acting as a key bridge between Project, Engineering, Development, Vendor and Operations teams.

You will lead operational readiness reviews, define acceptance criteria, and coordinate go-live readiness, hypercare, and exit criteria while shaping monitoring, incident, change and runbook readiness for reliable deployments in a global

Qualifications

• Experience in IT Operations and Service Management.
• Knowledge of ITIL processes and governance.
• Ability to manage production go-lives and large-scale transformations.

Responsibilities

• Lead Operational Readiness Reviews and define Operational Acceptance Criteria.
• Coordinate go-live readiness, Go/No-Go meetings, hypercare planning and exit criteria.
• Define support models, RACI, escalation paths, SLAs, KPIs and governance reviews.
• Ensure monitoring, alerting, logging, dashboards and service health visibility are in place.
• Validate incident, problem, change, recovery, runbook and knowledge management readiness.
• Review capacity, performance, resilience, DR, BCP and scalability requirements.

Skills

IT Operations

Incident management

ITIL governance

Stakeholder comms

Go-live coordination

Tools

ServiceNow

Jira

Microsoft Azure

Job description

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IT Operations Authority & Readiness_Pune

Aggregate function: Shared Services

Business Area: Technology _VOIS

Posting Country: India

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an IT Operations Authority & Readiness to ensure new services, applications, infrastructure changes and technology transformations are ready for production deployment, acting as a key connection point between Project, Engineering, Development, Vendor and Operations teams.

What you’ll do

• Lead Operational Readiness Reviews and define Operational Acceptance Criteria.
• Coordinate go-live readiness, Go/No-Go meetings, hypercare planning and exit criteria.
• Define support models, RACI, escalation paths, SLAs, KPIs and governance reviews.
• Ensure monitoring, alerting, logging, dashboards and service health visibility are in place.
• Validate incident, problem, change, recovery, runbook and knowledge management readiness.
• Review capacity, performance, resilience, DR, BCP and scalability requirements.

Who you are

• Experienced in IT Operations, Service Management.
• Skilled in Incident, Problem, Change, Release and Service Transition processes.
• Confident managing production go-lives and large-scale transformations.
• Knowledgeable in ITIL, operational governance, risk management and stakeholder communication.
• Familiar with tools such as ServiceNow, Jira, Microsoft Azure
• Experience in telecom OSS/BSS, Managed Services, Oracle, CRM, Middleware, Cloud or Digital platforms would be an advantage.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to contribute to reliable production deployments and smooth service transitions.
• Exposure to cross-functional delivery across technology, operations, engineering and vendor teams.
• Ability to influence operational governance, service reliability and launch readiness practices.

What skills you will learn

• Advanced operational readiness and service transition governance.
• Hypercare management, production go-live planning and risk mitigation.
• Practical experience with observability, resilience, support models and ITIL-aligned operations.

VOIS Equal Opportunity Employer Commitment

Vodafonerecognisesand celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race,colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Alert

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.