IT Jobs – Support Engineer (L3 Support) for ForgeRock OpenAM | 4-7 years | Noida

ISOURCE SERVICES; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading technology company in Dadri, India is looking for an experienced IAM Support Engineer to join their Managed Services team. The role involves providing L3 support for ForgeRock OpenAM, managing incidents, and troubleshooting integration issues. Ideal candidates will have 4-6 years of experience in IAM support, strong technical skills in Java, SQL, and Active Directory, as well as excellent communication abilities.

Qualifications

• 4–6 years of IAM support experience with ForgeRock OpenAM.
• Hands-on experience in large-scale IAM environments.
• Good understanding of Java, SQL, REST APIs, and Active Directory/LDAP.

Responsibilities

• Provide L3 support for ForgeRock AM including incident management.
• Troubleshoot complex integration and performance issues.
• Coordinate with customer teams as the primary IAM contact.

Skills

IAM support experience

Java

SQL

REST APIs

Active Directory/LDAP

Problem-solving skills

Communication skills

Job description

IT Jobs – Support Engineer (L3 Support) for ForgeRock OpenAM | 4-7 years | Noida

iSource Services is hiring for the profile of Support Engineer (L3 Support) for ForgeRock OpenAM.

About the role

We’re looking for an experienced IAM Support Engineer to join our Managed Services team. The role focuses on ForgeRock Access Management (AM) support including incident handling, problem management and change control while ensuring high system performance and customer satisfaction.

Job Responsibilities

• Provide L3 support for ForgeRock AM including incident, problem, and change management
• Troubleshoot complex integration and performance issues
• Coordinate with customer teams and act as the primary IAM contact onsite
• Handle application onboarding, SSO integration, and workflow customization
• Perform system upgrades, patches, and regular maintenance
• Generate reports and documentation on IAM operations
• Develop scripts, rules, and workflows for automation

Required Skills & Qualifications

• 4–6 years of IAM support experience with ForgeRock OpenAM
• Hands-on experience in large-scale IAM environments
• Good understanding of Java, SQL, REST APIs, Active Directory/LDAP
• Exposure to SailPoint IIQ (preferred)
• Strong communication, problem-solving skills and customer handling experience