IT Home Agent Support Specialist

Canada; Gurugram District; Hybrid; INR 300,000 - 600,000; Full time

Job summary

Teleperformance in India is seeking a technical support specialist to assist employees with hardware and software issues. You will diagnose problems, provide timely resolutions, and support IT infrastructure.

The role covers day-to-day support, incident escalation, and potential hardware/software evaluations. Teleperformance emphasizes employee development, inclusion, and flexible on-site and work-from-home options.

Qualifications

• Provide day-to-day technical support to employees for hardware and software.
• Diagnose problems and provide effective, timely resolutions.
• Ability to assist in hardware and software evaluations and upgrades.

Responsibilities

• Provide day-to-day technical support to employees for hardware and software related systems.
• Respond to and diagnose problems through discussion with users, including troubleshooting and escalation.
• Assist in hardware and software evaluation and recommend upgrades or improvements to IT infrastructure.
• Position to improve day-to-day activities and processes within the team.

Skills

Technical support

Troubleshooting

Hardware

Software

Customer service

Job description

Join Teleperformance - Where Excellence Meets Opportunity! Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. Utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users' problems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Be One of Our People:

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:

If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.