IT Help Desk Technician

Winbics Career; Bengaluru; On-site; INR 4,00,000 - 6,00,000; Full time

Job summary

A leading tech support company in Bengaluru is looking for a competent Help desk technician to provide fast and effective technical assistance on computer systems. The ideal candidate should possess good technical knowledge, excellent communication skills, and a strong customer-oriented approach. You will diagnose and resolve basic technical issues while ensuring exceptional client support. A BSc/BA in IT, Computer Science, or relevant field is required.

Qualifications

• Proven experience as a help desk technician or other customer support role.
• Tech savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.

Responsibilities

• Provide fast and useful technical assistance on computer systems.
• Answer queries on basic technical issues and offer advice.

Education

BSc/BA in IT, Computer Science or relevant field

Tools

Office automation products

Databases

Remote control technologies

Job description

Job brief

We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and resolve basic technical issues
• Proficiency in English
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field