It Asset Management Manager

Cloudxtreme; Hyderabad; On-site; INR 300,000 - 540,000; Full time

Job summary

Deloitte is seeking an IT Support/Desktop Services professional for its ITS Walk-up in Hyderabad. The role focuses on delivering world-class customer service, hardware and software support, asset management, and image deployment for laptops and desktops.

Strong communication and a team-player attitude are essential. You will interface with customers and vendors, handle after-hours support on a rotational basis, and contribute to knowledge bases and process improvements.

Qualifications

• B.Tech, BE or Engineering graduates
• Strong troubleshooting and MS Office skills
• Experience with Windows, MacOS, AD and video conferencing is desirable

Responsibilities

• Deliver world-class customer service at ITS Walk-up
• Provide hardware and application support, asset management and tracking
• Install and configure standard images on laptops/desktops
• Interface with customers and vendors as required
• Provide after-hours emergency support as per SLAs
• Support Audio/Video Conference equipment office-wide
• Assist infrastructure teams on local hands-on tasks

Skills

Team player

Customer service

Ambiguity management

Education

B.Tech / BE / Engineering

Tools

Microsoft Office

Lync

Active Directory

Windows

MacOS

Video conferencing

Telephony equipment

Job description

A person having high aspiration and passion for customer service excellence can accomplish their vison in Deloitte.

TSS is the vital point of contact for all IT related incidents and service requests. Ability to demonstrate and

communicate effectively with the wide variety of people in a dynamic, fast-paced environment, which provides

services in professional manner, through email, phone, in person (Walk-in Customers). You need to be highly

motivated team player with the skills and ability to manage ambiguity.

Work youll do

• Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
• Provides Hardware and Application Support. Asset management and tracking of hardware and software.

This duty requires knowledge of existing processes.

• Install and configure firm-standard images on laptops & desktops.
• Interface with outside customers and vendors as required
• Follow direction of immediate supervisors or managers to implement new technology.
• Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
• Provides Mobile Device deployment & support; activities include End user guidance and

recommendations, activation, account modifications, configuration, testing, problem identification and

resolution.

• Grows relationships with business users at all levels in organization. Promotes ITS services, engages

customers to understand business needs and maintains ownership for problem resolution. Maintains

other technology related updates to enhance the customer relationship.

• Adhering to existing processes. Documents problems and resolutions for knowledge bases, original

equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level

Targets (SLT’s) through accurate recording of service activities, asset transactions, data retention, and PC

compliance activities. Performs password resets and workstation management in Active Directory.

• Supports and provides training for Audio/Video Conference equipment throughout the office. This would

include various projection equipment, Daily check and event startup and support of Video Conference

Systems (Television/Cable systems).

• Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required.

The team

TSS team is proud to be part of Deloitte’s Information Technology Support Services spread across Hyderabad,

Mumbai, Bengaluru & Delhi. This team is responsible to accomplish various Customer support task at the ITS

walk-up to deliver world class customer service. This team takes care of new hire laptop setup, End of Lease

activity, PDA support, Printer support & VC support at local offices.

Qualifications

Required:

• B. Tech, BE & Engineering Graduates
• Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync,

Windows and MAC operating systems, mobile device hardware and software, networking, video

conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an

advantage.

Preferred:

• ITIL – Certification
• Microsoft MCITP – Certification