IT Analyst

Dixit Infotech Services Pvt. Ltd.; Kurla; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Dixit Infotech Services Pvt. Ltd. in Mumbai seeks an IT Analyst who links business needs with technology solutions. You will analyze requirements, design processes, and support system implementations to ensure IT aligns with organizational goals.

The role demands strong analytical and communication skills, proficiency in data analysis, and the ability to work across teams. You will assist with testing, deployment, and end-user training, contributing to continuous process improvement.

Qualifications

• Bachelor's degree in IT/CS/Business Admin and IT Analyst experience with strong analytical, problem‑solving, and communication skills.
• Proficiency in data analysis tools and methodologies.
• Preferred ERP/CRM experience and certifications (CBAP, ITIL).

Responsibilities

• Gather, analyze, and document business requirements into functional and technical specifications for IT solutions.
• Perform data analysis to identify trends, issues, and opportunities for process improvement and system optimization.
• Support the implementation, testing, and deployment of new IT systems and enhancements, ensuring alignment with business needs.
• Provide ongoing support, troubleshooting, and training to end‑users, maintaining system integrity and user satisfaction.

Skills

Analytical skills

Data analysis

Communication skills

Education

Bachelor's degree in IT/CS/Business Admin

Tools

ERP

CRM

Job description

OVERVIEW

The IT Analyst serves as a crucial link between business needs and technology solutions, analyzing requirements, designing processes, and supporting system implementations. This role involves problem‑solving, data analysis, and ensuring that IT systems effectively support organizational objectives.

KEY ACCOUNTABILITIES

• Gather, analyze, and document business requirements, translating them into functional and technical specifications for IT solutions.
• Perform data analysis to identify trends, issues, and opportunities for process improvement and system optimization.
• Support the implementation, testing, and deployment of new IT systems and enhancements, ensuring alignment with business needs.
• Provide ongoing support, troubleshooting, and training to end‑users, maintaining system integrity and user satisfaction.

QUALIFICATIONS

• Required: Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field. Experience in an IT Analyst or similar role, with strong analytical, problem‑solving, and communication skills. Proficiency in data analysis tools and methodologies. Professional experience levels:
  • Professional 1 (at least 2 years)
  • Professional 2 (3–6 years)
  • Professional 3 (7+ years)
• Preferred: Experience with specific business applications (e.g., ERP, CRM), knowledge of project management methodologies, and relevant certifications (e.g., CBAP, ITIL).