Issue Remediation Senior Analyst

CITI; Chennai District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Citi in Chennai seeks a data analytics professional to remediate policy and governance gaps, quantify financial impact, and support audit processes. You will manage issues end‑to‑end, perform root‑cause analyses, and drive data‑driven remediation programs.

Role requires strategic thinking, strong data analysis and hands-on Excel/VBA skills, with experience in banking analytics and collaboration across teams to meet regulatory requirements.

Qualifications

• 5–8 years of relevant experience in data analysis or analytics roles.
• Experience in banking industry is a plus.
• Proven ability to gather requirements and perform data analysis.
• Proficient with Excel, PowerPoint, and VBA.”
• Familiarity with Jira and Bitbucket for project tracking.

Responsibilities

• Execute comprehensive data remediation approaches for policy and governance gaps.
• Identify affected client populations and quantify dollars at stake.
• Perform issue management and root-cause analysis using analytical methods.
• Provide audit support by tracking implementation plans and supplying evidence.
• Deliver daily outputs while broadening contextual knowledge of the work.
• Assess risk, ensure regulatory compliance, and escalate issues transparently.
• Participate in short‑term and resource planning for the area.
• Lead cross‑functional teams to validate client population analytics for remediation and remuneration.
• Apply analytical thinking and data‑analysis tools to interpret data and communicate findings.

Skills

Advanced Excel

PowerPoint

VBA

Data analysis

Business analysis

Strategic thinking

Tools

Jira

Bitbucket

Job description

ROLE

• Execute comprehensive data remediation approaches on customer issues arising from policy gaps, governance lapses, self‑identified problems, or internal audit findings.
• Identify affected client populations and quantify dollar impact of remediation issues.
• Perform issue management and root‑cause analysis using analytical methods.
• Provide audit support by tracking implementation plans and supplying data evidence and artifacts.
• Deliver daily routine outputs while developing broader contextual knowledge of the work.
• Assess risk associated with business decisions, ensure compliance with laws, regulations, and Citi policies, and escalare/control issues transparently.
• Participate in short‑term and resource planning for the area.
• Lead an indirect, cross‑functional team to identify and validate client population analytics for remediation and remuneration.
• Apply analytical thinking, data‑analysis tools, and professional judgment to interpret data and communicate findings clearly.

REQUIREMENTS

• 5–8 years of relevant experience, including data analyst roles; banking industry experience a plus.
• Ability to think strategically and engage resources outside direct control to achieve objectives.
• Experience in business analysis, requirement gathering, and data analysis.
• Advanced skills in Microsoft Excel, PowerPoint, and VBA.
• Familiarity with Jira and Bitbucket.