ISSRRN0001478 - Infra Tech Support Practitioner

Accenture Infrastructure and Capital Projects, LLC; Pune District; On-site; INR 300,000 - 450,000; Full time

Job summary

Accenture is seeking an entry-level Service Desk Analyst in India to contribute actively and independently in a supportive, dynamic environment. You will help ensure production systems meet SLAs, drive incident and outage resolution, and restore services efficiently.

The role emphasizes maintaining disaster recovery procedures and data retention practices to safeguard operations, while inviting your enthusiasm and fresh perspective to the team.

Qualifications

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.

Responsibilities

• Ensure production systems are available and operating according to defined SLAs.
• Drive incident and outage resolution with clear and timely communication.
• Facilitate restoration of service to the production environment efficiently.
• Establish and maintain disaster recovery procedures to safeguard operations.

Skills

Service Desk Management

Service Desk Voice Support

Experience in related skills

Education

Bachelor's Degree in relevant field

Job description

THE WORK:

Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and help provide thoughtful solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. We look forward to welcoming your enthusiasm and fresh perspective. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution with clear and timely communication. Facilitate the restoration of service to the production environment efficiently. Establish and maintain disaster recovery procedures to safeguard operations. Maintain data retention practices in alignment with organizational standards.

HERE'S WHAT YOU WILL NEED:

• Beginner proficiency in Service Desk Management.
• Beginner proficiency in Service Desk Voice Support.
• A minimum of 1 of experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Intermediate problem solving skills.
• Beginner customer service skills.
• Intermediate communication skills.
• Beginner analytical thinking skills.
• Intermediate multitasking skills.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360 value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360 value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.