IRRN00016506-nfra Tech Support Practitioner

Accenture; Gurugram District; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture is seeking a role focused on Service Desk Management in Gurugram, India, to build expertise, engage in problem solving discussions, and ensure systems availability according to SLAs. You will drive incident resolution, communicate progress, and contribute to disaster recovery planning to safeguard critical operations.

The position emphasizes collaboration, data retention compliance, and reliable production support within a dynamic environment.

Qualifications

• Beginner proficiency in Service Desk Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor’s Degree in relevant field of studies.
• Intermediate proficiency in communication skills.
• Beginner proficiency in problem solving.
• Intermediate proficiency in customer service.
• Beginner proficiency in time management.
• Intermediate proficiency in analytical thinking.

Responsibilities

• Ensure production systems are available and operating according to defined service level agreements.
• Drive incident and outage resolution and maintain clear communication throughout the process.
• Facilitate the restoration of service to the production environment efficiently and effectively.
• Establish disaster recovery procedures to safeguard critical operations.
• Maintain data retention practices to ensure compliance and reliability.

Skills

Service Desk Management

Communication skills

Time management

Analytical thinking

Customer service

Problem solving

Education

Bachelor’s Degree

Job description

THE WORK

Explore opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Service Desk Management, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in this exciting journey and contribute to a dynamic and supportive atmosphere. Ensure production systems are available and operating according to defined service level agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment efficiently and effectively. Establish disaster recovery procedures to safeguard critical operations. Maintain data retention practices to ensure compliance and reliability.

HERE’S WHAT YOU WILL NEED

Beginner proficiency in Service Desk Management. It is advantageous to have prior experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Intermediate proficiency in communication skills. Beginner proficiency in problem solving. Intermediate proficiency in customer service. Beginner proficiency in time management. Intermediate proficiency in analytical thinking.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.