Intranet Manager

EY; Ernakulam, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Continuous learning

Flexible career opportunities

Global exposure

Diverse and inclusive culture

Job summary

EY Global Delivery Services (GDS) is a global delivery network delivering across six locations, including India. We seek an Assistant Director Intranet Manager to oversee day-to-day intranet execution, optimisation, governance, and training to improve user experience and content quality.

The role collaborates with global and regional stakeholders to translate strategic priorities into practical intranet enhancements and operational delivery, supporting engagement and content strategy decisions.

Qualifications

• Significant experience in internal communications, intranet, or digital channel management.
• Proven ability to manage operational delivery and stakeholder engagement.
• Experience working with CMS platforms and content governance models.
• Strong written and verbal communication skills.

Responsibilities

• Product optimisation and platform management to enhance UX and content quality.
• Backlog and delivery management, prioritisation, and roadmapping visibility.
• Analytics and insight translation to actionable recommendations.
• Governance and standards to ensure consistent use and publishing guidelines.
• Stakeholder support and escalation management for intranet enhancements.
• Training and capability building with materials and adoption rollout.
• Ability to operate in a global, matrixed environment.

Skills

Intranet management

CMS

Analytics

Backlog management

Stakeholder engagement

Governance

Tools

Content Management Systems

Job description

The opportunity

As an Assistant Director Intranet Manager, the individual will be responsible for the day-to-day execution, optimisation, training and governance of the intranet. The role will focus on ensuring the platform operates effectively, consistently, and in alignment with the firm's strategic direction, while enabling improved user experience, content quality, and measurable engagement.

The role will work closely with global and regional stakeholders to translate strategic priorities into practical intranet enhancements and operational delivery.

Your key responsibilities

Product optimisation and platform management

• Support continuous optimisation of the intranet experience, working with relevant teams to enhance UX and user journey enhancements


• Drive CMS and authoring improvements to improve usability and content quality


• Ensure the platform operates reliably and consistently across regions and use cases

Backlog and delivery management

• Manage the intranet backlog, including intake, prioritisation, and tracking of enhancements


• Coordinate dependencies across teams and stakeholders to support effective delivery


• Maintain visibility of roadmap progress and key priorities

Analytics and insight translation

• Support interpretation of intranet analytics and performance data


• Translate data insights into practical, actionable recommendations


• Contribute to reporting that informs optimisation, engagement, and content strategy decisions

Governance and standards

• Support channel governance frameworks, ensuring effective and consistent use of the intranet


• Reinforce content standards, best practices, and publishing guidelines


• Work with stakeholders to improve adherence to governance expectations

Stakeholder support and escalation management

• Act as the first point of escalation for intranet-related enhancement requests


• Provide day-to-day enablement, guidance, and support to content authors and stakeholders


• Facilitate resolution of issues impacting platform usage or content delivery

Training and capability building

• Identify gaps in authoring capability and platform understanding


• Develop and maintain training materials and guidance assets


• Support rollout of training initiatives to improve adoption and platform effectiveness

Skills and attributes for success

• Strong experience in intranet or digital channel management


• Understanding of UX principles and content design best practices


• Ability to interpret analytics and translate insights into actions


• Experience managing backlogs, prioritisation, and stakeholder requests


• Strong stakeholder management and communication skills


• Structured, detail-oriented approach to governance and operations


• Capability to create and deliver training materials


• Solution-focused mindset with continuous improvement orientation


• Ability to operate in a global, matrixed environment

To qualify for the role, you must have

• Significant experience in internal communications, intranet, or digital channel management


• Proven ability to manage operational delivery and stakeholder engagement


• Experience working with CMS platforms and content governance models


• Strong written and verbal communication skills

Ideally, you'll also have

• Experience working with analytics and reporting tools


• Familiarity with content management systems


• Exposure to digital transformation or platform optimisation initiatives


• Experience designing or delivering training

What we look for

• Strong execution and delivery focus


• Strategic awareness with ability to translate into practical actions


• Collaboration and stakeholder engagement


• Continuous improvement mindset


• Ability to balance operational delivery with optimisation

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations - Argentina, China, India, the Philippines, Poland, and the UK, and with teams from all EY service lines, geographies, and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We'll introduce you to an ever-expanding ecosystem of people, learning, skills, and insights that will stay with you throughout your career.

• Continuous learning: You'll develop the mindset and skills to navigate whatever comes next.


• Success, as defined by you: We'll provide the tools and flexibility, so you can make a meaningful impact, your way.


• Transformative leadership: We'll give you the insights, coaching and confidence to be the leader the world needs


• Diverse and inclusive culture: You'll be embraced for who you are and empowered to use your voice to help others find theirs