International Service Manager

Talentoj; Mumbai; On-site; INR 5,000,000 - 8,000,000; Full time

Job summary

Talentoj in Mumbai is seeking a strategic leader to head the VIP service team, owning P&L, delivery, quality, and success metrics. You will be close to customers in HNI segments, designing personal, empathetic, and premium services.

In a fast-growing setting, you will drive rapid team expansion while maintaining scale and quality, exceed quarterly and annual sales targets, remodel service processes using data, and champion tech solutions to boost CSAT and reduce waste.

Qualifications

• 4–7 years of relevant experience with team management.
• Exposure to value & volume selling is a must.
• Good understanding of quality metrics and process improvements.
• Drive performance management by applying and implementing best in class performance metrics.

Responsibilities

• Own the P&L, delivery, quality, and success metrics of the VIP service team.
• Be close to the customer across HNI segments and design premium, empathetic services.
• Deliver results in a fast-paced, high-growth environment with scalable expansion.
• Own and exceed quarterly & annual sales targets with your team.
• Remodel service processes leveraging data to improve CSAT, AHT, Quality Scores, SLA, Shrinkage & Attrition.
• Champion tech solutions to improve service quality and reduce productivity waste.

Skills

Team management

Value & volume selling

Quality metrics

Performance metrics

Job description

• Strategy & Outcomes : Own the P&L, delivery, quality, and success metrics of the VIP service team
• Customer Obsession : Be close to the customer. Understand HNI segments across communities and design services that feel personal, empathetic, and premium
• Speed & Scale : Deliver results in a fast-paced, high-growth environment. Plan for rapid team expansion without compromising quality
• Sales Leadership : Own and exceed quarterly & annual sales targets with your team. Experience in value + volume selling is key
• Process Excellence : Leverage data to remodel service processes. Drive CSAT, AHT, Quality Scores, SLA, Shrinkage & Attrition down
• Tech + Innovation : Champion tech solutions to improve service quality and reduce productivity waste

What We’re Looking For:

• 4-7 years of relevant experience with team management, preferably in Internet industry.
• Exposure to value & volume selling is a must.
• Good Understanding of Quality metrics and process improvements.
• Drive performance management by applying and implementing best in class performance metrics.