International Customer Service Representative

Talent Acquaintance; Coimbatore District; On-site; INR 250,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer-focused professional to handle inquiries and resolve issues with courtesy and accuracy. The role emphasizes building lasting relationships, providing timely product information, and maintaining strong product knowledge.

The position requires teamwork, adaptability, and the ability to manage multiple priorities in a fast-paced environment, while aiming to exceed quality and sales targets.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to work in a fast-paced environment with multiple priorities.
• Teamwork and collaboration with a positive attitude.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Excellent communication

Interpersonal skills

Problem solving

Analytical skills

Attention to detail

Teamwork

Time management

Computer literacy

Customer relationship

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.