Internal Communications Manager

AXA Global Business Services; Gurugram District; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

AXA Global Business Services is seeking a Senior Internal Communications lead to shape and drive strategic initiatives across India and Poland. You will craft clear, colleague-centric narratives, support leadership with messaging, and manage end-to-end campaigns across channels.

The role emphasizes change communications, stakeholder counseling, and governance of editorial standards while leveraging tools like SharePoint, Sociabble and Poppulo to optimize engagement and analytics.

Qualifications

• Experience in internal and executive communications within a large global organization.
• Ability to simplify complex topics for diverse audiences.
• Proven project and stakeholder management experience across functions.
• Exceptional writing, editing and storytelling skills.
• Robust executive communication capability and messaging discipline.
• Experience with transformation and change communications initiatives.
• Knowledge of AI-enabled content workflows is a plus.

Responsibilities

• Develop and execute internal communications plans aligned to business priorities and leadership goals.
• Translate complex business topics into clear narratives for colleagues.
• Partner with senior leaders in India and Poland to craft messaging and content.
• Manage end-to-end internal communications for enterprise initiatives.
• Ensure message consistency across channels and touchpoints.
• Develop integrated campaigns aligned with brand guidelines.
• Support Newsroom management and editorial governance.
• Write and manage executive communications (emails, town halls, presentations).
• Coach leaders on effective communication approaches and channel selection.
• Develop toolkits for change and transformation initiatives.
• Measure effectiveness and provide dashboards with insights.
• Drive alignment across functions and geographies.
• Champion digital tools and platforms for engagement.

Skills

Executive communications

Strategic communications

Stakeholder management

Project management

Change communications

Storytelling

Editing/writing

Analytics

Channel strategy

AI concepts

Education

Bachelor's degree in Communications/Journalism/PR/Marketing/English/Business

Master's degree preferred

Professional Certification in Internal Communications

Tools

Sociabble

SharePoint

Poppulo

ScreenCloud

Slido

Microsoft 365

Job description

What youll be DOING

What will your essential responsibilities include

Strategic Internal Communications

• Develop and execute internal communications plans aligned to business priorities, transformation initiatives, employee engagement goals, and leadership objectives.
• Translate complex business topics into clear, compelling, and colleague-centric narratives.
• Partner with senior leaders in India and Poland to develop messaging frameworks, presentations, talking points, intranet content, newsletters, and communication toolkits.
• Manage end-to-end internal communications to support enterprise-wide initiatives including organizational change, culture programs, technology transformation, and employee engagement campaigns.
• Ensure message consistency across all internal communication channels and touchpoints.
• Develop and execute integrated communication campaigns aligned with organizational priorities and brand guidelines.
• Translate complex business initiatives into clear, accessible workforce narratives.
• Support the Global Internal Communications Editorial Committee as Newsroom Manager, ensuring coordinated delivery and organizational alignment.

Leadership Communications

• Write and manage executive communications across ESS, including: Leadership emails, Town hall content, Executive presentations, Videos and scripts, Change communications.
• Provide communications counsel and guidance to senior stakeholders.
• Coach leaders on effective communication approaches and channel selection.

Change & Transformation Communications

• Develop toolkits, playbooks, briefs, and talking points for organizational change and technology transformation.
• Support adoption of new tools and platforms through comprehensive change communication strategies and supporting materials.
• Create frameworks for communicating strategic drivers and organizational behaviors
• Partner with business and HR stakeholders on transformation initiatives.
• Develop communication toolkits, FAQs, stakeholder maps, leader guides, and communication plans.
• Measure communication effectiveness and recommend enhancements.

Stakeholder Management

• Build robust relationships in India and Poland across: Country Leadership, HR, Operations, Technology, Inclusion & Diversity leadership, Global Communications & Brand Teams.
• Act as a trusted communications advisor to internal stakeholders.
• Drive alignment and coordination across multiple functions and geographies.

Channel Strategy & Digital Communications

• Manage and optimize AXA XL's internal communication ecosystem, including: Sociabble (POP), SharePoint/Intranet, Poppulo, ScreenCloud digital signage, Slido, Email communications, Newsletters, Town halls and virtual events.
• Manage intranet strategy, ensuring content is current, accessible, and engaging.
• Champion digital tools and platforms that enhance communication effectiveness.

Analytics & Reporting

• Establish KPIs for campaigns and communication programs.
• Analyze channel performance, engagement metrics, readership, and campaign effectiveness.
• Develop dashboards and reports for stakeholders and leadership teams.
• Generate actionable insights to improve communication effectiveness.
• Leverage analytics to support data-driven decision making.

AI & Innovation

• Integrate generative AI into content workflows and organizational processes.
• Translate AI capabilities and limitations into practical workforce implications.
• Champion AI adoption tools and organizational learning.

Employee Engagement & Events

• Support planning and delivery of: Employee town halls, All-hands meetings, Leadership visits, Culture and engagement campaigns, Inclusion and Diversity initiatives, Recognition programs, Enterprise events.
• Develop communication plans that drive awareness, participation, and engagement.

Editorial & Content Governance

• Maintain editorial standards and content quality.
• Manage communication calendars and publishing schedules.
• Ensure content aligns with AXA XL brand standards and communication guidelines.
• Support governance processes across communication channels.
• Maintain internal communication resources, templates, and best practices.

You will report to Global Internal Communications Director.

What you will BRING

Were looking for someone who has these abilities and skills:

Required Skills and Abilities:

• Relevant years of experience in internal communications, executive communications, or related strategic communications roles.
• Proven expertise in strategic, executive, and transformation communications within a large global organization.
• Project and stakeholder management experience ability to manage complex, cross-functional initiatives.
• Exceptional writing, editing, and storytelling skills.
• Robust executive communication capability.
• Ability to simplify complex information for diverse audiences.
• Ability to influence and collaborate with senior stakeholders.
• Outstanding relationship-building and consultation skills.
• Experience managing multiple priorities in a fast-paced environment.
• Sociabble (or similar employee advocacy/internal social platform).
• SharePoint/Intranet platforms.
• Poppulo (or enterprise email communication platforms).
• ScreenCloud or digital signage solutions.
• Slido or audience engagement platforms.
• Microsoft 365 ecosystem.
• Effective analytical mindset.
• Experience measuring communication effectiveness.
• Proficiency in reporting and dashboard development.
• Ability to convert data into actionable recommendations.
• Robust organizational skills.
• Experience managing complex communication calendars and campaigns.
• Ability to coordinate multiple stakeholders and deadlines simultaneously.

Desired Skills and Abilities:

• Experience supporting change and transformation programs.
• Experience in insurance, financial services, consulting, or other regulated industries.
• Understanding of employee engagement best practices.
• Experience with video production and multimedia communications.
• Familiarity with GenAI tools and AI-enabled content workflows.
• Knowledge of communication governance and channel strategy.
• Bachelor's degree in Communications, Journalism, Public Relations, Marketing, English, Business, or related field.
• Master's degree preferred but not essential.
• Professional Certification in Internal Communications or Strategic Communications.