Intern - Psychometric Design & Delivery

Marsh Agency; Gurugram District; Hybrid; INR 100,000 - 167,000; Part time

Job summary

Mercer in Gurugram is seeking an intern to join the Psychometric Design and Delivery Team. This role supports designing assessments aligned with client needs for hiring, development, and workforce planning, with a focus on content quality and reporting outputs.

You will collaborate with SMEs and internal teams to deliver tailored assessments and reports, while gaining exposure to AI-assisted content creation and a dynamic, global business environment.

Qualifications

• Excellent written and verbal communication needed.
• High learning agility required.
• Attention to detail is critical.
• Drive for excellence and ownership.
• Well versed with AI tools.

Responsibilities

• Client Requests Management - understand and own client requests for assessments and reporting needs.
• Internal Coordination and Operational Support - coordinate with sales, consulting and customer success teams for smooth project execution.
• Content Management - create and review behavioral content with SMEs and AI-assisted workflows, maintaining inventory for future use.
• Research and Processes Development - explore innovations in psychometric tools and strengthen processes to improve efficiency.

Skills

Psychology

IO Psychology

AI tools

Education

Post-Graduate in Psychology

Master’s in HR/OD/IO

Tools

AI tools

Job description

We are seeking a talented individual to join our operations team at Mercer. This role will be based in Gurugram. This is a hybrid rule that has a requirement of working at least three days a week in the office.

Intern – Psychometric Assessments Design & Delivery

We are looking for a motivated and detail-oriented intern to join our Psychometric Design and Delivery Team. Psychometric Assessments design and delivery team works on designing assessments for clients’ basis their requirements for Hiring, Learning and Development initiatives, skill gaps analysis of employees, succession planning, custom content development as per specific clients’ needs, research on content type requested by markets, etc. This role will support designing assessments with right set of tools, content and reporting output based on client requirements.

• Location: Gurgaon
• Experience: NA
• Minimum Qualifications: Post-Graduate in Psychology (preferably I/O Psychology, Applied Psychology, Organization Behavior) or master’s in human resources /OD /IO

We Will Count On You To

• Client Requests Management - Understanding/ taking ownership of the clients’ request for assessments’ designing and different use cases of recruitment, Learning and Development, etc. Providing solutions for creation of personality & behavioral assessments including competency mapping, tools mapping and configuring reports for analysis and decision making by clients.
• Internal Coordination and Operational Support – Work closely with internal teams (sales, consulting, customer success) to support smooth execution of projects. This will include coordinating task tracking, follow-ups, operational requirements, maintaining standard documentation, and assisting with process-related activities to improve efficiency and accuracy.
• Content Management – The most important and critical aspect of the work is taking ownership of behavioral content creation through SMEs (subject matter experts) and via AI automation, reviewing content for quality parameters, logical correctness, and upload while coordinating with the operations team and maintaining the inventory of content for future reference. Explore new SMEs through different SME portals, for example, LinkedIn, networking, etc., and getting SMEs on-boarded for content creation/review for personality & behavioral tools and assessment requirements.
• Research and Processes Development – The intern will gain exposure to client requests related to psychometric assessments design and use cases, primarily for learning and support purposes. The intern should have the urge to research and explore the innovations/awareness in personality & behavioral tools, scientific approaches to assessments design and assessments in the market and competition. The intern should work alongside leaders in strengthening processes and improving operational efficiencies.

What You Need To Have

• Excellent written and verbal communication (very critical)
• High learning agility (very critical)
• Attention to detail (most critical)
• Drive for excellence and ownership (critical)
• Well versed with AI tools (critical)

What Makes You Stand Out

Excellent verbal and written communication skills, comfortable interfacing with business users Good troubleshooting and technical skills Able to work independently

Why Join Our Team

We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com , or follow on LinkedIn and X.

Mercer Assessments business, one of the fastest-growing verticals within the Mercer brand, is a leading global provider of talent measurement and assessment solutions. As part of Mercer, the world’s largest HR consulting firm and a wholly owned subsidiary of Marsh McLennan—we are dedicated to delivering talent foresight that empowers organizations to make informed, critical people decisions. Leveraging a robust, cloud-based assessment platform, Mercer Assessments partners with over 6,000 corporations, 31 sector skill councils, government agencies, and more than 700 educational institutions across 140 countries. Our mission is to help organizations build high-performing teams through effective talent acquisition, development, and workforce transformation strategies. Our research-backed assessments, advanced technology, and comprehensive analytics deliver transformative outcomes for both clients and their employees. We specialize in designing tailored assessment solutions across the employee lifecycle, including pre-hire evaluations, skills assessments, training and development, certification exams, competitions and more. At Mercer Assessments, we are committed to enhancing the way organizations identify, assess, and develop talent. By providing actionable talent foresight, we enable our clients to anticipate future workforce needs and make strategic decisions that drive sustainable growth and innovation

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.