Intermediate Process Engineer - C12 - CHENNAI

Citigroup Inc.; Chennai District; On-site; INR 2,500,000 - 7,000,000; Full time

Job summary

Citigroup Inc. in Chennai seeks a Process Reengineering Lead to drive transformation across the Third-Party Lifecycle Management (TPLM) and Source-to-Pay processes, applying analytics and Lean Six Sigma to improve efficiency, controls, and risk posture.

You will lead cross-functional initiatives, design future-state operating models, identify automation opportunities, establish KPIs, and partner with global teams to deliver measurable outcomes.

Qualifications

• Bachelor's degree in business, engineering, operations management, supply chain, finance or related discipline.
• Master's degree and Lean Six Sigma Green/Black Belt certification are preferred.
• 8+ years of experience in Process Excellence, Business Transformation, Operational Excellence, or related functions.

Responsibilities

• Lead strategic process transformation, reengineering, and automation initiatives across Third-Party Lifecycle Management processes.
• Utilize data analytics and process assessments to identify inefficiencies and prioritize opportunities.
• Apply Lean Six Sigma and continuous improvement methodologies to streamline processes and eliminate non-value-added activities.
• Partner with cross-functional stakeholders to design and implement scalable process and control improvements.
• Develop future-state process designs, process maps, business requirements, and implementation plans.
• Identify and execute automation and digitization opportunities to improve efficiency and user experience.
• Establish and monitor KPIs and performance metrics to measure process effectiveness and business outcomes.
• Ensure process changes align with governance, risk, compliance, and control requirements.
• Facilitate workshops and stakeholder engagement sessions to drive alignment and adoption.
• Provide recommendations and insights to senior management on transformation priorities.

Skills

Process transformation

Data analytics

Lean Six Sigma

Stakeholder management

Project management

Process mapping

Automation

Cross-functional collaboration

Communication skills

Education

Bachelor's degree in business/engineering/operations management

Master's degree

Lean Six Sigma Green Belt or Black Belt Certification

Tools

Excel

PowerPoint

Job description

Job Summary

The Process Reengineering Lead is a strategic transformation role responsible for driving process reengineering, automation, and simplification initiatives across the end-to-end Third-Party Lifecycle Management (TPLM) framework, including Source-to-Pay (S2P) processes.

• Acts as a Subject Matter Expert (SME) in process transformation, leveraging data analytics, Lean Six Sigma methodologies, and process engineering techniques to identify opportunities that improve operational efficiency, strengthen controls, reduce risk, enhance stakeholder experience, and accelerate process cycle times.

• Leads and participates in high-priority enterprise-wide initiatives focused on optimizing third-party management processes, partnering with business, operations, technology, risk, compliance, procurement, and shared service teams to deliver measurable business outcomes and sustainable process improvements.

• Supports the design and implementation of future-state operating models, process standardization, automation solutions, and continuous improvement initiatives that align with business objectives and global standards.

Key Roles and Responsibilities

• Lead strategic process transformation, reengineering, and automation initiatives across Third-Party Lifecycle Management processes.

• Utilize data analytics and process assessments to identify inefficiencies, prioritize opportunities, and recommend solutions.

• Apply Lean Six Sigma and continuous improvement methodologies to streamline processes and eliminate non-value-added activities.

• Partner with cross-functional stakeholders to design and implement scalable process and control improvements.

• Develop future-state process designs, process maps, business requirements, and implementation plans.

• Identify and execute automation and digitization opportunities that improve efficiency and user experience.

• Establish and monitor KPIs and performance metrics to measure process effectiveness and business outcomes.

• Ensure process changes align with governance, risk, compliance, and control requirements.

• Facilitate workshops and stakeholder engagement sessions to drive alignment and adoption.

• Provide recommendations and insights to senior management on process optimization opportunities and transformation priorities.

Job Requirements / Qualifications

• Minimum Education: Bachelor's degree in business, Engineering, Operations Management, Supply Chain, Finance, or related discipline.

• Preferred Education: Master's Degree and/or Lean Six Sigma Green Belt or Black Belt Certification.

• Preferred Experience: 8+ years of experience in Process Excellence, Business Transformation, Operational Excellence, Procurement Operations, Third-Party Management, Shared Services, or related functions

Knowledge / Experience

• Proven experience leading business process transformation and reengineering initiatives.

• Strong understanding of Third-Party Lifecycle Management, Source-to-Pay (S2P), Procure-to-Pay (P2P), or related operational processes.

• Experience applying Lean Six Sigma, process improvement, and operational excellence methodologies.

• Strong analytical capabilities with experience using data to drive decision-making and process optimization.

• Knowledge of process automation, workflow tools, and digital transformation practices.

• Experience working across global, cross-functional, and matrixed organizations.

• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.

• Demonstrated ability to influence stakeholders and drive organizational change.

Skills and Competencies

• Strong analytical, problem-solving, and critical-thinking skills.

• Excellent written, verbal, and presentation communication skills.

• Proven stakeholder management and influencing capabilities.

• Strong project management and organizational skills.

• Ability to translate complex challenges into practical solutions.

• Strategic mindset with a focus on continuous improvement and results.

• Effective facilitation and change management skills.

• Ability to manage multiple priorities in a fast-paced environment.

• Collaborative, adaptable, and action-oriented with a strong sense of accountability.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Process Re-Engineering

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

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