Integration Support Executive

VSI Infotech LLP; Surat; On-site; INR 500,000 - 700,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Paid Time Off

Job summary

A growing software solutions company in Surat is seeking an Integration Support Executive to enhance integration services. The successful candidate will manage and support software integrations, troubleshoot issues, and ensure client satisfaction. Responsibilities include collaborating with clients and development teams, developing training materials, and monitoring system performance. Applicants should possess a Bachelor’s degree in IT or Computer Science and have 2-3 years of relevant experience. Skills in communication, technical support, and problem-solving are essential.

Qualifications

• 2-3 years of experience in a technical support role, particularly in software integration.
• Exceptional communication and interpersonal skills, able to engage with both technical and non-technical individuals.
• Detail-oriented with strong troubleshooting abilities and a systematic approach.

Responsibilities

• Assist clients with software integration and provide technical support.
• Troubleshoot integration issues and ensure timely resolutions.
• Develop training materials for clients on integration processes.

Skills

Technical support

Troubleshooting

Communication skills

APIs and web services

Integration methodologies

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Integration tools and technologies

Job description

VSI Infotech LLP is looking for a skilled Integration Support Executive to enhance our integration services team. In this role, you will be responsible for managing and supporting software integrations for our diverse range of clients. Your primary focus will be to troubleshoot and resolve any issues that arise during the integration process while ensuring a positive client experience. You will collaborate with both clients and internal development teams to ensure seamless integration solutions are delivered effectively. This role requires excellent communication skills, technical acumen, and a proactive approach to problem-solving. If you are passionate about technology and enjoy helping clients achieve their goals through effective integration, we want to hear from you!

Key Responsibilities

• Assist clients with the integration of our software solutions, providing technical support and guidance.
• Diagnose and troubleshoot integration issues to ensure timely resolution.
• Collaborate with software development and engineering teams to relay client feedback and improve integration processes.
• Develop training materials and documentation to aid clients in the integration process.
• Monitor system performance to identify areas for improvement and optimization.
• Participate in integration project meetings to provide insights and updates on client needs.
• Stay informed about industry trends and best practices related to software integration.

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2-3 years of experience in a technical support role, preferably involving software integration.
• Strong understanding of APIs, web services, and integration methodologies.
• Excellent troubleshooting skills with a systematic approach to problem-solving.
• Exceptional communication and interpersonal skills, capable of interacting with technical and non-technical audiences.
• Detail-oriented with a focus on delivering high-quality work.
• Ability to work effectively both independently and as part of a team.
• Experience with integration tools and technologies is an advantage.
• Knowledge of payment processing systems is a plus.

• Private Health Insurance
• Training & Development
• Paid Time Off