Insurance Verification Agent

Alyssum Global Services; Dadri; On-site; INR 300,000 - 420,000; Full time

Job summary

Alyssum Global Services is seeking an Insurance Verification Agent to verify patient insurance eligibility and benefits. The role involves calling insurance companies, collecting coverage details, and communicating results to the dental care team.

Must have 4-5 years in healthcare administration or insurance verification, with experience in dental software like Open Dental, Vyne Dental, and Hestia Dental. Position is on-site in Noida Sector 90 with standard office hours.

Qualifications

• High school or equivalent required with healthcare exposure.
• Experience in healthcare administration or insurance verification preferred.
• Knowledge of HIPAA and patient confidentiality essential.

Responsibilities

• Review and submit documentation through insurance portals and internal systems.
• Make calls to insurance companies to verify patient benefits and coverage.
• Gather details on coverage, deductibles, co-pays, and procedures.
• Enter information into the dental office computer system and maintain records.
• Save summaries of verifications in Excel.
• Stay updated on dental insurance plans and payer requirements.

Skills

Excellent phone communication

Attention to detail

HIPAA compliance

Independent work

Education

High school diploma or equivalent

Tools

Open Dental

Vyne Dental

Hestia Dental

Job description

POST - Insurance Verification Agent

EXP - 4-5 years

NP - Immediate Joiners

Preferred Time - Night Hours (CST timezone 7:00 PM to 4:00 PM)

Preferred Location - Noida Sector 90

Job Summary

• Insurance Coordinator is responsible for making outbound calls to insurance companies to verify patients eligibility and benefits. This role ensures that all insurance verification data is accurately captured and promptly communicated to the dental care team.

Key Responsibilities

• Review and submit documentation through insurance portals and internal systems.


• Make calls to insurance companies to check if patients benefits and coverage are valid for their upcoming visits.


• Gather details like what the insurance covers, deductibles, co-pays, which dental procedures are included, how often certain services are allowed, and anything not covered.


• Enter all information into the dental offices computer system and keep records up to date.


• Save summaries of what has been verified in Excel sheet.


• Maintain ongoing knowledge of dental insurance plans, payer requirements, and verification best practices.

Required Skills & Qualifications

• High school, Secondary School, diploma or equivalent.


• 4-5 years experience in healthcare administration, or insurance verification.


• Should have hands-on experience with the following dental software- Open Dental, Vyne Dental, and Hestia Dental.


• Proficiency with Microsoft Office (Excel, Word), phone systems, and fax/email communication tools.


• Excellent phone communication, listening, and documentation skills.


• Strong attention to detail and ability to work independently.


• Ability to handle sensitive patient information confidentially and comply with HIPAA standards.