Infrastructure Engineer

1203 Barclays Global Serv. Cent; Gurugram District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

1203 Barclays Global Serv. Cent in Gurgaon is seeking an Infrastructure Engineer to build and maintain platforms supporting applications, data systems, and cloud services, with focus on reliability, scalability, and security.

You will collaborate with cross-functional teams, drive automation, incident response, and stay current with industry trends while contributing to Barclays values.

Qualifications

• Experience with Salesforce.com technologies and platforms.
• Salesforce Administrator Certification is required.
• Sales Cloud and Service Cloud experience preferred.
• Einstein Analytics knowledge a plus.

Responsibilities

• Build, deliver, and maintain infrastructure solutions with reliability and performance.
• Monitor IT infrastructure to identify issues and reduce outages.
• Develop automated tasks to improve efficiency and reduce manual work.
• Implement secure configurations and protect against cyber threats.
• Collaborate with product managers, architects, and engineers.
• Stay informed on technology trends and contribute to communities.
• Lead, guide, and coordinate the team while managing risks.

Skills

Attention to detail

Communication skills

Teamwork

Cross-functional collaboration

Project management

Stakeholder management

Analytical thinking

Multinational teamwork

Education

Salesforce Administrator Certification

Sales Cloud Certification

Service Cloud Certification

Einstein Analytics Certification

Tools

Salesforce.com

Job description

Job Description Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.

Accountabilities

Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.

Incident Management

Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.

Automation

Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.

Security

Implementation of a secure configuration and measures to protect infrastructure against cyber‑attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.

Teamwork

Cross‑functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.

Learning

Stay informed of industry technology trends and innovations, and actively contribute to the organization's technology communities to foster a culture of technical excellence and growth.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement. Requires in-depth technical knowledge and experience in their assigned area of expertise Thorough understanding of the underlying principles and concepts within the area of expertise They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.

Leadership Behaviours (LEAD)

• L – Listen and be authentic
• E – Energise and inspire
• A – Align across the enterprise
• D – Develop others

OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.

Will have an impact on the work of related teams within the area. Partner with other functions and business areas. Takes responsibility for end results of a team’s operational processing and activities. Escalate breaches of policies / procedure appropriately. Take responsibility for embedding new policies/ procedures adopted due to risk mitigation. Advise and influence decision making within own area of expertise. Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct. Maintain and continually build an understanding of how own sub‑function integrates with function, alongside knowledge of the organisations products, services and processes within the function. Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function. Make evaluative judgements based on the analysis of factual information, paying attention to detail. Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Guide and persuade team members and communicate complex / sensitive information. Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Embark on a transformative journey as an Infrastructure Engineer at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting‑edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

Salesforce COE Team

The Salesforce COE Team was set up in March 2013 with an objective to provide support to the Corporate Banking, Barclaycard and Business Banking colleagues. The team offers user support, project management and CRM adoption / ad‑hoc analytics to all the three Salesforce business segments.

Person Specification

Technical Skills/Competencies Attention to detail and quality of output MS Office applications Communication skills Ability to synthesize and summarize information concisely Ability to speak internationally with ease Team work Enjoys working in cross‑functional and multi‑national teams Ability to drive own performance and achieve results Take responsibility for own personal development Knowledge & Expertise Proficiency in MS Office (Excel, Word and Power Point) Ability to translate written instructions into action items Aptitude to work in a variable business environment, periodically requiring tight deadlines and aggressive turn‑around times Strong business acumen Knowledge and understanding of the financial services industry, in particular commercial or investment banking, is preferable Essential Skills/Basic Qualifications: Relevant years of prior experience in Salesforce.com technologies Certified Salesforce Administrator Stake holder management skills Project management skills Some other highly valued skills include: Sales Cloud Certification Service Cloud Certification Einstein Analytics Certification You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role is based in our Gurgaon office.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.