Infrastructure Analyst

NatWest Group; Chennai District; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

NatWest Group in Chennai seeks an experienced Infrastructure Analyst to uphold platform health and production management across infrastructure platforms. You’ll support change demands, collaborate with feature teams, and contribute to delivering reliable, compliant services.

The role emphasizes strong communication, Agile/DevOps practices, and deep CICS expertise (RDO, CPSM, DFHCSD, CICS-MQ, CICS-DB2) with focus on continuous improvement and secure operations.

Qualifications

• Strong communication and collaboration with management-level stakeholders.
• Hands-on experience in Agile or DevOps with CI/CD practices.
• Minimum 5 years in a CICS Systems Programmer role on IBM Mainframe.
• Deep knowledge of CICS tools and performance tuning.
• Experience with platform, technology, products and domains.

Responsibilities

• Support platform integrity and ensure alignment with technical roadmaps.
• Contribute to robust production management services for infrastructure platforms.
• Collaborate with feature teams to implement changes and prevent issues.
• Ensure compliance with mandated standards and security controls (SOX).
• Identify opportunities to simplify platform infrastructure and processes.

Skills

CICS Systems Programmer

Agile / DevOps

Communication skills

Stakeholder management

Problem determination

Performance tuning

Tools

CICS RDO

DFHCSD

CPSM

Workload Management

BAS

RTA

CTG

Webservices

CICS-MQ

CICS-DB2

CICS Trace / DUMP

Job description

Join us as an Infrastructure Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• Specialising in Functional Consulting, you’ll be supporting the platforms’ operational stability and technology performance, including maintaining any system’s utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
• We're offering this role at associate level

What you'll do

As an Infrastructure Analyst, you’ll be supporting the team’s activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. You’ll be contributing the delivery of a robust production management service for relevant infrastructure platforms.

In addition, you’ll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.

Your role will involve:

• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Identifying and consistently looking for continuous improvements of existing processes and procedures across production management disciplines, and establishing an environment of continual learning and feedback
• Constantly reviewing to make sure infrastructure are fully compliant to mandated standards by adhering to processes and security compliance
• Working closely with feature teams, understanding the upcoming changes and collaborating to prevent potential issues occurring
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you'll need

To succeed in this role, you’ll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. You’ll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration. You should also be hands on in CPSM/CICSPLEX and should have minimum 5 years of experience in a CICS Systems Programmer role on the IBM Mainframe platform.

We’ll also look to you to demonstrate:

• Technical experience, including platform, technology, products and domains
• Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment
• Knowledge of development methodology and operational principles
• Strong knowledge of CICS RDO , DFHCSD, CPSM, Workload Management, BAS and RTA
• CICS Problem determination & Performance tuning, troubleshooting using CICS Trace and DUMP
• Knowledge of CTG, Webservices, CICS-MQ, CICS-DB2
• Good collaboration and stakeholder management skills