Infra Tech Support Practitioner

Accenture in India; Kolkata Metropolitan Area; Hybrid; INR 600,000 - 1,200,000; Full time

Job summary

Accenture in India is seeking an Infra Tech Support Practitioner to provide L1-L2 technical support for infrastructure, systems, and applications, both remotely and onsite, following defined operating models. You will diagnose issues and deliver resolutions across infrastructure, OS, networks, and application platforms to ensure service stability.

The role emphasizes Ansible automation on Microsoft Azure, DevOps practices, and CI/CD tooling, with a minimum of 2 years experience and 15 years of

Qualifications

• Ansible development and automation experience.
• DevOps principles, methodologies, and best practices.
• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, GitHub Actions, or similar.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or equivalent.
• Proficiency with Linux system administration.
• Experience with Git.

Responsibilities

• Design, develop, and maintain Ansible playbooks, roles, and automation workflows.
• Automate infrastructure provisioning, configuration management, and application deployments.
• Implement and manage Infrastructure as Code (IaC) solutions using industry-standard tools.
• Build, maintain, and optimize CI/CD pipelines for application and infrastructure deployments.
• Monitor, troubleshoot, and resolve automation and deployment issues.
• Maintain documentation for automation processes, deployment procedures, and infrastructure configurations.

Skills

Ansible on Microsoft Azure

DevOps principles

Linux administration

Git

CI/CD concepts

Education

15 years full time education

Tools

Jenkins

GitLab CI/CD

Azure DevOps

GitHub Actions

Terraform

CloudFormation

Job description

Project Role : Infra Tech Support Practitioner

Project Role Description : Provide L1-L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.

Must have skills : Ansible on Microsoft Azure

Good to have skills : DevOps

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Key Responsibilities

• Design, develop, and maintain Ansible playbooks, roles, and automation workflows.
• Automate infrastructure provisioning, configuration management, and application deployments.
• Implement and manage Infrastructure as Code (IaC) solutions using industry-standard tools.
• Build, maintain, and optimize CI/CD pipelines for application and infrastructure deployments.
• Monitor, troubleshoot, and resolve automation and deployment issues.
• Maintain documentation for automation processes, deployment procedures, and infrastructure configurations.

Required Skills & Qualifications

• Strong hands-on experience with Ansible development and automation.
• Good understanding of DevOps principles, methodologies, and best practices.
• Experience with CI/CD tools such as Jenkins, GitLab CI/CD, Azure DevOps, GitHub Actions, or similar platforms.
• Experience with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or equivalent.
• Proficiency with Linux system administration.
• Experience with source code management tools such as Git.