Infra Developer

Cognizant; Bengaluru; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Cognizant in Bengaluru is seeking an experienced RCA specialist to conduct in-depth root cause analysis for critical production incidents, documenting findings with precise technical remediation steps and validating fixes in lab and staging environments.

You will analyze logs, telemetry, and performance metrics across cloud platforms, Splunk infrastructure, and distributed systems; collaborate with engineering, manage JIRA tickets, and contribute to knowledge bases and SOPs.

Qualifications

• Proficiency in cloud platforms (AWS, Azure, GCP) and SPL queries.
• Linux system administration and Splunk administration and search optimization are essential.
• Knowledge of vulnerability/threat management, networking basics, and Splunk architecture is required.

Responsibilities

• Perform in-depth RCA for critical production incidents and document findings with remediation steps.
• Analyze logs, telemetry, and performance metrics from cloud services, enterprise platforms, and distributed systems.
• Troubleshoot Splunk enterprise infrastructure and reproduce issues in lab environments.
• Create and manage JIRA tickets for bugs, enhancements, and improvements; coordinate with engineering.
• Develop and maintain knowledge bases, SOPs, and troubleshooting guides.
• Automate repetitive tasks using scripting and automation tools; demonstrate strong analytical thinking and collaboration.

Skills

AWS

Azure

Google Cloud Platform

SPL queries

Linux system administration

Splunk administration

Search optimization

Networking concepts

Threat management

JIRA

Confluence

Git/GitHub

Cloud platforms

Tools

JIRA

Confluence

Git/GitHub

Splunk

Job description

Job Summary

Conduct in-depth Root Cause Analysis (RCA) for critical production incidents and document findings with clear technical details and remediation steps. Analyse diagnostic logs telemetry data and performance metrics from enterprise platforms cloud services network devices and distributed systems. Troubleshoot and resolve issues across Splunk enterprise infrastructure. Replicate and reproduce customer‑reported issues in lab or staging environments for detailed investigation and validation.

Responsibilities

Conduct in-depth Root Cause Analysis (RCA) for critical production incidents and document findings with clear technical details and remediation steps. Analyse diagnostic logs telemetry data and performance metrics from enterprise platforms cloud services network devices and distributed systems. Troubleshoot and resolve issues across Splunk enterprise infrastructure. Replicate and reproduce customer‑reported issues in lab or staging environments for detailed investigation and validation. Diagnose and troubleshoot scenarios including search execution limitations, data onboarding challenges, cloud integration failures, dashboard and reporting inconsistencies, field extraction and parsing issues, lookup failures, and event correlation problems. Create and manage JIRA tickets for identified bugs, enhancements and operational improvements while coordinating with engineering teams through resolution. Develop and maintain technical knowledge base articles, troubleshooting guides, SOPs and operational documentation. Automate repetitive operational tasks using scripting and infrastructure automation tools. Demonstrate advanced troubleshooting and debugging skills, strong analytical thinking, customer-focused problem solving, cross‑functional collaboration and the ability to work in high‑pressure production environments.

Qualifications

Required technical skills include cloud and platform technologies such as AWS, Azure and Google Cloud Platform. Proficiency in SPL queries, Linux system administration, Splunk administration and search optimization is essential. Candidates should be capable of analysing Splunk logs, metadata and scheduler.log with awareness of vulnerability and threat management and basic knowledge of networking concepts. A solid understanding of Splunk architecture and its core components is required along with experience using JIRA, Confluence and Git/GitHub.

Key Competencies

Advanced troubleshooting, analytical thinking and customer‑focused collaboration are required. Preferred qualifications include AWS Certified Solutions Architect, Azure Administrator and Splunk Certified Admin.