Infosec Engineer

Sophos; Ahmedabad District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Sophos is seeking an InfoSec Engineer to join our MDR-focused team in India. You will analyze enterprise and endpoint environments, develop improvements, and support customer onboarding to Sophos MDR services.

You will collaborate across Security, Support, Product, and Success teams to deliver top-tier threat detection and response, ensuring customer protection and service adoption across diverse environments.

Qualifications

• Bachelor’s degree in information technology, Computer Science, Cybersecurity, or a related field; or equivalent practical experience.
• 1–2 years of relevant experience in cybersecurity, information security, technical support, managed services, IT operations, or a related technical field is preferred but not required.
• Willingness to work outside standard business hours, including weekends and holidays, as our Managed Detection and Response service operates on a 24x7x365 basis.
• Must be able to thrive within a team environment as well as independently.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong attention to detail and commitment to delivering high-quality customer outcomes.
• Customer-focused mindset with strong communication, relationship-building, and stakeholder engagement skills.

Responsibilities

• Implement measures to secure applications and platforms within customer environments.
• Identify and recommend security posture improvements to reduce cyber risk.
• Effectively communicate MDR capabilities and value to customers.
• Respond to customer scenarios, document solutions, and provide timely resolutions.
• Collaborate with Support and internal teams to ensure a superior customer experience.
• Provide assistance to core Security and Threat Response teams.
• Create MDR service-related reports and track remediation efforts.
• Interact with customers via phone, email, messaging platforms, and virtual meetings.
• Review environments to identify opportunities for improved protection and readiness.
• Guide customers to maximize MDR effectiveness and adoption.

Skills

Bachelor’s degree in IT/CS/Cybersec

1–2 years cybersecurity experience

Strong communication

Team player, independent

24x7 support mindset

Analytical problem-solving

Education

Bachelor’s degree or equivalent

Tools

SIEM

EDR

XDR

Vulnerability management tools

Job description

As an InfoSec Engineer, you will work with enterprise systems, log analysis systems, and endpoint collection systems to facilitate the identification and investigation of challenging cybersecurity issues. You will work alongside and contribute to a team of cybersecurity professionals with the objective of providing best-in-class monitoring, detection, and response services.

In this role, you will help customers enhance their cybersecurity posture by reviewing security configurations, identifying improvement opportunities, providing best-practice recommendations, and supporting customer adoption of Sophos MDR services. You will work closely with customers and internal stakeholders to help deliver a superior customer experience while contributing to the overall effectiveness of customer security programmes.

What you will do

• Implement measures aimed at securing the posture of applications and platforms within customer environments.
• Identify and recommend security posture improvements to customers with the intent of reducing the risk of cyber-attacks.
• Effectively communicate the capabilities and value of MDR services to customers.
• Respond to various customer scenarios, documenting solutions and providing dependable and timely resolutions to MDR-related issues experienced by customers.
• Collaborate with Support teams and various internal organisations to provide a superior customer experience.
• Provide assistance to core Security and Threat Response teams.
• Create MDR service-related reports.
• Effectively track and report on remediation efforts.
• Interact with customers via various communication mediums including phone, email, messaging platforms, and virtual meetings.
• Review customer environments and security configurations to identify opportunities for improving protection coverage, operational readiness, and overall security posture.
• Provide customers with guidance and recommendations to help maximise the effectiveness of MDR.
• Support customer onboarding and service adoption by helping ensure environments are configured according to established best practices.
• Work closely with Customer Success, Support, Product, and other internal stakeholders to help drive positive customer outcomes.
• Maintain accurate documentation of customer engagements, recommendations, and remediation activities.
• Develop a strong understanding of Sophos products, services, and cybersecurity best practices to effectively support customer needs.

What you will bring

• Bachelor s degree in information technology, Computer Science, Cybersecurity, or a related field; or equivalent practical experience.
• 1-2 years of relevant experience in cybersecurity, information security, technical support, managed services, IT operations, or a related technical field is preferred but not required.
• Willingness to work outside standard business hours, including weekends and holidays, as our Managed Detection and Response service operates on a 24x7x365 basis.
• Must be able to thrive within a team environment as well as independently.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced operational environment.
• Strong attention to detail and commitment to delivering high-quality customer outcomes.
• Customer-focused mindset with strong communication, relationship-building, and stakeholder engagement skills.

Desired Skills

• Fundamental knowledge of core cybersecurity concepts.
• Fundamental understanding of network traffic analysis including TCP/IP, routing, switching, protocols, and networking fundamentals.
• Experience with vulnerability management.
• Fundamental understanding of enterprise information security data management. SIEM, EDR, or XDR experience is considered an advantage.
• Excellent troubleshooting and analytical thinking skills.
• Strong documentation and communication skills.
• Intuitive individual with the ability to manage change and demonstrate effective time management.
• Excellent customer service skills.
• Passion for information technology and information security.
• Natural curiosity and the ability to learn new skills quickly.
• Ability to think outside the box.
• Innovative mindset.
• Understanding of cybersecurity operations and managed security services.
• Familiarity with endpoint, network, cloud, and identity security concepts.
• Understanding of security monitoring, vulnerability management, and cyber risk reduction principles.
• Experience reviewing security configurations and providing security best-practice recommendations.
• Ability to analyse operational, security, and configuration data to identify potential risks and improvement opportunities.
• Strong customer engagement and stakeholder management skills.
• Ability to work effectively in a dynamic, fast-paced environment.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.