Information Protection Analyst - HIH - Evernorth

Evernorth Health Services; Hyderabad; Hybrid; INR 900,000 - 1,200,000; Full time

Job summary

Evernorth Health Services in Hyderabad, India, seeks an experienced Technology and Operations Privacy, Information Protection Analyst to manage system access requests for management and partners. You will protect data by enforcing RBAC/IP policies while streamlining user interactions and maintaining service quality.

The role requires 1–3 years in access management, familiarity with SNOW and ARS, and strong communication across organizational levels in a hybrid work setting.

Qualifications

• Experience with RBAC principles and compliance.
• Knowledge of user access provisioning across applications.
• fundamentals of Identity and Access Management.
• Strong written and verbal communication across levels.

Responsibilities

• Support RBAC and IP policy compliance in Technology and Operations.
• Submit and track access requests for new hires and trainings.
• Maintain and modify existing access roles as needed.
• Provision access for upskill training and resolve access issues.
• Collaborate with CIP, Privacy, Audit, IT to mitigate risks.

Skills

RBAC principles & compliance

Access provisioning & de-provisioning

Identity and Access Management

Communication skills

Interpersonal/relationship skills

MS Office (Excel/Outlook/Word)

Tools

ServiceNow (SNOW) ticketing

Access Request System (ARS)

Job description

About Evernorth

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care,

About Evernorth

Evernorth℠ exists to elevate health for all, because we believe health is the starting point for human potential and progress. As champions for affordable, predictable and simple health care, we solve the problems others don’t, won’t or can’t. Our innovation hub in India will allow us to work with the right talent, expand our global footprint, improve our competitive stance, and better deliver on our promises to stakeholders. We are passionate about making healthcare better by delivering world‑class solutions that make a real difference. We are always looking upward. And that starts with finding the right talent to help us get there.

Position Overview

As the Technology and Operations Privacy, Information Protection (IP) Analyst, you will serve our customers and clients with excellence by accurately and efficiently managing system access requests on behalf of management. You will build, promote and protect our brand by working closely with business partners to deliver results that support quality and accuracy, ensuring behaviors, technologies, and business practices do not put Cigna at risk due to Privacy/IP issues or business disruptions. Additionally, you will simplify the customer experience by ensuring interactions and solutions make it easy for our business partners while zealously protecting the information our customers entrust to us.

Qualifications

Required Skills:

• Role-Based Access Control (RBAC) principles and compliance
• User access provisioning and de-provisioning across applications
• Identity and Access Management fundamentals
• Strong written and verbal communication skills with the ability to interact with all levels of the organization.
• Strong Interpersonal/relationship skills
• Proficiency with Microsoft Office (Excel, Outlook, Word)

Required Experience & Education:

• 1-3 Years of Experience
• Experience with access management in an onshore/offshore model.

Desired Experience:

• Exposure to the Service Now (SNOW) ticketing system
• Understanding of least-privilege access models
• Exposure to Access Request Systems (e.g. ARS)

Responsibilities

• Support, influence, and enhance Technology and Operations’ strategy and goals while ensuring compliance with RBAC and IP policies.
• Submit and track access management request for new hire training classes
• Perform maintenance on existing roles
• Provision new access for upskill training
• Provide technical support for users with security and application access issues
• Effectively assess and mitigate control environment risks in partnership with operational managers; proactively identify alternative IP and BCP control solutions to solve business issues.
• Support RBAC and IP-related projects including ARS (Access Request System) implementation.
• Engage and participate in conversations to remove barriers in support of continuous improvement, provide innovative solutions for the business while driving out complexity, reducing cost and improving service for customers and clients.
• Promote greater awareness and integration of RBAC and IP compliance into business operations; deliver actionable feedback to Technology and Operations for process and quality improvement.
• Maintain strong working relationships with matrix partners (i.e., CIP, Privacy, Audit, BCP, IT) to ensure the balance of business needs and partner expectations.

Location & Hours of Work

• Full-time position, working 45 hours per week. Expected overlap with US hours as appropriate
• Primarily based in the Innovation Hub in Hyderabad, India in a hybrid working model (3 days WFO and 2 days WFH)

Equal Opportunity Statement

Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.