Incident Management L2 Engineer

E4 Software Services; Mumbai, Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

E4 Software Services in Mumbai is seeking an experienced Incident Manager to lead the lifecycle of critical incidents from detection to resolution. You will coordinate with cross-functional teams, manage escalations, and communicate with stakeholders to minimize impact on business operations.

The role requires developing incident management processes, analyzing trends, and ensuring adherence to industry standards. You will guide junior staff and contribute to prevention strategies.

Qualifications

• Manage and resolve complex incidents, escalating when necessary.
• Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.
• Develop and maintain incident management processes and procedures.
• Analyze incident trends and provide recommendations for improvement.
• Ensure compliance with industry standards and best practices for incident management.
• Provide technical guidance and support to junior team members.

Responsibilities

• Manage and resolve complex incidents, escalating when necessary.
• Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.
• Develop and maintain incident management processes and procedures.
• Analyze incident trends and provide recommendations for improvement.
• Ensure compliance with industry standards and best practices for incident management.
• Provide technical guidance and support to junior team members.

Job description

• Manage and resolve complex incidents, escalating when necessary.
• Collaborate with cross-functional teams to identify root causes of incidents and implement preventive measures.
• Develop and maintain incident management processes and procedures.
• Analyze incident trends and provide recommendations for improvement.
• Ensure compliance with industry standards and best practices for incident management.
• Provide technical guidance and support to junior team members.