Incident Management - Advisor I

TRS Recovery Services; Pune District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Fiserv, a global fintech leader, seeks an Incident Management Advisor I to manage and resolve incidents, mitigate risks, and continuously improve response protocols. You will collaborate cross-functionally to ensure service delivery and client satisfaction in a fast-paced environment.

Requirements include 6+ years in incident management, 3+ years with Confluence/Jira, CI/CD, SQL, Kibana, and familiarity with AppDynamics or similar APM tools. Knowledge of Atlassian Suite and ServiceNow is a plus.

Qualifications

• 6+ years of incident management and response.
• 3+ years of Confluence and Jira for managing release and incident tickets.
• 3+ years of CI/CD pipelines, SQL, and Kibana.
• Experience with monitoring tools such as AppDynamics or other APM solutions.
• Experience with the Atlassian Suite and ServiceNow for incident management.

Responsibilities

• Drive the incident management process to ensure swift resolution and minimal business impact.
• Collaborate with various departments to enhance incident response strategies and protocols.
• Analyze incident trends and develop action plans to prevent future occurrences.
• Ensure all incidents are documented accurately and comprehensively.
• Provide insights and recommendations for process improvements.

Skills

Incident management

Cross-functional collaboration

Process improvement

Data analysis

Tools

Confluence

Jira

CI/CD pipelines

SQL

Kibana

AppDynamics

ServiceNow

Atlassian Suite

Job description

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Incident Management - Advisor I

About your role:

As an Incident Management - Advisor I, you will be integral to managing and resolving incidents efficiently within our organization. Your expertise will help mitigate risks and continuously improve our incident response protocols. You will collaborate with cross-functional teams to support Fiserv's commitment to operational excellence and client satisfaction, ensuring seamless service delivery.

What you’ll do:

• Drive the incident management process to ensure swift resolution and minimal business impact.
• Collaborate with various departments to enhance incident response strategies and protocols.
• Analyze incident trends and develop action plans to prevent future occurrences.
• Ensure all incidents are documented accurately and comprehensively.
• Provide insights and recommendations for process improvements.

Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you’ll need to have:

• 6+ years of experience in incident management and response
• 3+ years of experience with Confluence and Jira for managing release and incident tickets
• 3+ years of experience with CI/CD pipelines, SQL, and Kibana
• 6+ years of an equivalent combination of educational background, related experience, and/or military experience

Experience that would be great to have:

• Experience with monitoring tools such as AppDynamics or other APM solutions
• Experience with the Atlassian Suite and ServiceNow for incident management

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.