Inbound Sales Representative New Assoc-Voice

8129 ASOL - Bangalore 10 SEZ Company; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Accenture is seeking an inbound sales representative to join our Customer Support vertical in Bengaluru. You will align with our customer service technology designations to resolve routine queries, handle escalations, and ensure customer satisfaction within established SLAs.

This role emphasizes collaboration, process discipline, and delivering consistent, value-driven support. You should be comfortable working in a fast-paced environment, able to manage multiple stakeholders, and open to

Qualifications

• Graduation in any field.
• 0–1 year of experience in customer support or related role.
• Willingness to work in rotational shifts.

Responsibilities

• Manage and resolve customer queries and escalations within SLAs.
• Address complaints and provide best resolutions to customers.
• Close faults and complaints within defined SLAs.
• Collaborate with team and supervisor to ensure consistent service quality.

Skills

Dispute handling

Stakeholder management

Deadline oriented

Under pressure

Team player

Education

Any Graduation

Job description

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Inbound Sales Representative New Assoc Qualifications:Any Graduation Years of Experience:0 to 1 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Ability to handle disputes
• Ability to manage multiple stakeholders
• Ability to meet deadlines
• Ability to perform under pressure
• Ability to work well in a team

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your primary interaction is within your own team and your direct supervisor
• In this role you will be given detailed instructions on all tasks
• The decisions that you make impact your own work and are closely supervised
• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
• Please note that this role may require you to work in rotational shifts

Any Graduation About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do our best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World's Best Workplaces.Join Accenture to work at the heart of change. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture