Inbound Sales Representative Associate-Messaging

Accenture; Mumbai City; On-site; INR 300,000 - 420,000; Full time

Job summary

Accenture is seeking an Inbound Sales Representative Associate to align with our Customer Support vertical. You will manage and resolve customer queries, handle escalations, and provide effective resolutions within SLA targets.

This role supports US-region clients and requires night shifts in IST, contributing to the Next Generation Customer Operations process. We look for 1–3 years of experience with any graduation, and candidates who demonstrate collaboration, strong written and verbal

Qualifications

• Graduation is required or equivalent.
• 1–3 years of experience in inbound sales or customer support.
• Night shift IST for US region expected.

Responsibilities

• Manage and resolve customer queries; handle escalations and complaints.
• Close faults and complaints within SLAs.
• Handle queries from employees, customers and vendors for client organisations.
• Role involves 60–70% calls; remaining volume via emails and chats.
• Be part of the Next Generation Customer Operations framework to enhance customer experience.

Skills

Collaboration and interpersonal skills

Written and verbal communication

Ability to perform under pressure

Adaptable and flexible

Teamwork

Education

Any Graduation

Job description

Skill required:

Next Generation Customer Operations - Customer Service Technology

Designation:

Inbound Sales Representative Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

Any Graduation

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. We are seeking a detail-oriented and customer-focused professional to join our HR Contact Center team within the Next Generation Customer Operations process. This role is dedicated to enhancing employee and customer service through structured and optimized processes. You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions. The role requires strong communication and service skills to manage a blended support process with 60-70% of interactions handled via calls and the remaining volume divided between emails and chats. Deliver services primarily catering to the US region, requiring night shift availability as per IST. Strong problem-solving and critical/logical thinking abilities are essential. Previous experience in customer or employee support is a plus. Join us and be part of a dynamic team where you can contribute to a seamless and efficient employee and customer experience within the Next Generation Customer Operations framework! Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.

What are we looking for?

• Collaboration and interpersonal skills
• Written and verbal communication
• Ability to perform under pressure
• Adaptable and flexible
• Ability to work well in a team

Roles and Responsibilities:

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
• Your expected interactions are within your own team and direct supervisor
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments
• The decisions that you make would impact your own work
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work
• Please note that this role may require you to work in rotational shifts

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.