IN_Manager_Business Analyst_FS Tech_Advisory_Mumbai

PwC International; Mumbai City; On-site; INR 1,400,000 - 2,400,000; Full time

Benefits offered by this job

Inclusive benefits

Flexibility programmes

Mentorship

Job summary

PwC International in India seeks a Manager level specialist to own and optimize retail banking processes across deposits, lending and payments—delivering design, governance, and continuous improvement. You will coordinate with business, operations, risk/compliance, and technology teams to ensure adherence to regulatory standards and efficiency goals.

You will lead process mappings, BRD/FRD documentation, UAT planning, and risk controls, while applying Lean/Six Sigma principles to drive

Qualifications

• Postgraduate or professional degree with 3–5 years in retail banking process consulting.
• Experience in deposits, lending, or payments; cross-domain exposure preferred.
• Strong regulatory knowledge: RBI, KYC/AML, NPCI guidelines, IRAC norms.

Responsibilities

• Own and optimize retail banking processes across Deposits, Lending, and Payments from discovery to rollout.
• Map AS-IS processes and design TO-BE with regulatory alignment.
• Document BRD/FRD, BPMN, SOPs, SLAs, and control frameworks; ensure traceability.

Skills

Core Banking

Business Analysis

Education

BE/ BTech

MBA

Job description

Line of Service Advisory Industry/Sector FS X-Sector Specialism Operations Management Level Manager Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a business application consulting generalist at PwC, you will provide consulting services for a wide range of business applications. You will leverage a broad understanding of various software solutions to assist clients in optimising operational efficiency through analysis, implementation, training, and support.

Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Responsibilities:

Role Summary Own and optimize retail banking processes across Deposits (CASA/TD/RD), Lending (PL/Auto/Home/Cards), and Payments (UPI/IMPS/NEFT/RTGS/Cards/ACH)—from discovery and design to rollout and continuous improvement. Work closely with business, operations, risk/compliance, and technology stakeholders to drive efficiency, compliance, and customer satisfaction. Map and analyse AS-IS processes for deposits (CBS) / lending workflows (LOS/LMS) or payment journeys. Design optimal TO-BE processes aligned to regulatory standards (RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC norms). Define and document BRD/FRD, process maps (BPMN), SOPs, SLAs, and control frameworks; maintaining traceability and acceptance criteria. Partner with Bank teams (Business/Solutions/Operations/IT) for functional solutioning, gap analysis, and change requests; coordinate with platform owners (e.g., Core Banking - Finacle/Flexcube; LOS/LMS; payment switch/gateway). Drive UAT planning & execution, create test scenarios (incl. edge cases like chargebacks, reversals, NPA tagging), manage defect triage, and ensure production cutover readiness. Implement and track process metrics (TAT, FTR, AHT, error rates, STP, payment success rate); drive continuous improvement using Process optimization standards such as Lean/Six Sigma. Support risk & compliance reviews, internal/external audits, and remediation; strengthen reconciliation/settlement controls and operational risk checkpoints. Prepare training materials, conduct walkthroughs, and support change adoption for business and operations teams.

Qualifications & Experience

Any Postgraduate/ Professional degree 3-5 years in retail banking process consulting with strong exposure to at least one of Deposits, Lending, or Payments (cross-domain exposure preferred). Strong stakeholder management; ability to translate business needs into functional requirements. Strong regulatory & compliance knowledge: RBI, KYC/AML, FATCA/CRS, NPCI guidelines, Fair Practices Code, IRAC/NPA norms, and card dispute/chargeback rules. Hands-on experience in documenting BRD/FRD, BPMN mapping, SOPs, and leading UAT. Preferred : Exposure to Core Systems across deposits/lending/payments and related integration touchpoints. Lean/Six Sigma Green Belt awareness (for debit card/linked payments). Strong exposure to Excel - Powerpoint for management communication Mandatory skill sets: Core Banking, BA Preferred skill sets: Core Banking, BA Years of experience required: 4-7 Education qualification: BE/Btech/MBA Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of Engineering Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Business Analysis Optional Skills Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Reasoning, Analytical Thinking, Application Software, Business Data Analytics, Business Management, Business Technology, Business Transformation, Coaching and Feedback, Communication, Creativity, Digital Tooling, Documentation Development, Embracing Change, Emotional Regulation, Empathy, Implementation Research, Implementation Support, Implementing Technology, Inclusion, Intellectual Curiosity {+ 24 more} Desired Languages (If blank, desired languages not specified) Travel Requirements Not Specified Available for Work Visa Sponsorship? No Government Clearance Required? No

Job Posting End Date

July 9, 2026

Are you ready to make a difference? Want to unlock new value by applying your unique perspective and talents? You can grow exponentially at PwC. Here, you can uncover hidden talents, build lifelong relationships rooted in trust and empathy and turn challenges into opportunities for innovation. We’ll help you grow your skills through challenging, meaningful work so you can go further.