IN_Associate_D365 CRM Technical_MS Dynamics_Advisory_Bangalore

PwC; Bengaluru; On-site; INR 8,00,000 - 12,00,000; Full time

Job summary

A leading professional services firm in Bengaluru is seeking a skilled CRM Technical Consultant to design and implement CRM solutions. You will customize CRM systems, collaborate with stakeholders, and leverage strong programming skills. The ideal candidate has 3+ years of experience with CRM platforms and excellent problem-solving abilities. This role offers growth opportunities in a dynamic environment.

Benefits

Competitive salary

Inclusive benefits

Flexibility programmes

Qualifications

• 3+ years of experience in CRM development and customization.
• Proficiency in one or more CRM platforms (e.g., Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge).
• Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL.

Responsibilities

• Customize and configure CRM systems to meet business needs.
• Develop custom modules, workflows, plugins, and integrations using APIs and SDKs.
• Collaborate with stakeholders to gather and analyze requirements.

Skills

CRM development and customization

Problem-solving skills

Communication

Education

Bachelor's degree in Computer Science, Information Technology, or related field

Tools

Salesforce

Microsoft Dynamics

Zoho

Job description

Line of Service: Advisory

Industry/Sector: Not Applicable

Specialism: Microsoft

Management Level: Associate

Job Description & Summary

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. Those in Microsoft Dynamics CRM at PwC will specialise in analysing client requirements, implementing CRM software solutions, and providing training and support for seamless integration and utilisation of Microsoft CRM applications. Working in this area, you will enable clients to optimise operational efficiency and achieve their strategic objectives.

Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose‑led and values‑driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for others. Learn more about us.

Equal Employment Opportunity

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations.

Position Overview

We are looking for a skilled CRM Technical Consultant to design, develop, and implement CRM solutions that align with business goals. The ideal candidate will have hands‑on experience with CRM platforms, strong programming skills, and the ability to translate business requirements into scalable technical solutions.

Responsibilities

• Customize and configure CRM systems (e.g., Salesforce, Microsoft Dynamics, Zoho) to meet business needs.
• Develop custom modules, workflows, plugins, and integrations using APIs and SDKs.
• Collaborate with functional consultants and business stakeholders to gather and analyze requirements.
• Perform data migration, cleansing, and integration with third‑party systems.
• Troubleshoot and resolve technical issues related to CRM performance, data integrity, and user access.
• Participate in code reviews, testing, and deployment processes.
• Maintain documentation for technical designs, configurations, and customizations.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in CRM development and customization.
• Proficiency in one or more CRM platforms (e.g., Salesforce Apex/Lightning, Dynamics 365, Zoho Deluge).
• Strong knowledge of REST/SOAP APIs, JavaScript, HTML, CSS, and SQL.
• Experience with data migration tools and ETL processes.
• Familiarity with Agile/Scrum methodologies.
• Excellent problem‑solving and communication skills.

Mandatory skill sets

CRM Technical Consultant

Preferred skill sets

CRM development and customization

Years of experience required

4 to 6 Years

Education Qualification

BE/B.Tech

Education

Degrees/Field of Study required: Bachelor of Engineering, Bachelor of Technology

Certifications

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Optional Skills

Accepting Feedback, Active Listening, Business Process Analysis, Communication, CRM Analytics, CRM Implementations, CRM Project Management, Customer Journey Analysis, Data Management, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Microsoft Dynamics 365, Microsoft Dynamics CRM, Microsoft Dynamics Customer Relationship Management (CRM) Architecture, Microsoft Dynamics Customer Relationship Management (CRM) Configuration, Microsoft Dynamics Customer Relationship Management (CRM) Integration, Microsoft Power Apps, Operational Efficiency, Optimism, Teamwork, User Training, Well Being

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No