Implementation Specialist

FCI CCM; Dadri; On-site; INR 900,000 - 1,700,000; Full time

Benefits offered by this job

Cashless medical insurance

Accidental insurance

Life insurance

Provident Fund & Gratuity

ESI

Sodexo benefits

Paternity & Maternity Leave

National Pension Saving

Job summary

FCI CCM seeks an experienced IT Systems Specialist to manage and optimize internal business systems (CRM, HRMS, Recruitment, Ticketing, ERP) and ensure reliability, security, and scalability. You will drive configurations, integrations, user support, and continuous improvement across enterprise platforms.

The ideal candidate will have 5+ years of hands-on enterprise applications experience, strong problem-solving skills, and proficiency with AI tools such as ChatGPT/Claude to accelerate learning

Qualifications

• Bachelor's degree in IT/CS/Engineering or related field.
• 5+ years hands-on experience managing and administering enterprise business applications (CRM, HRMS, ERP, ITSM, etc.).
• Ability to learn, configure, and support new applications using documentation, knowledge bases, and AI tools.

Responsibilities

• Own and manage internal business systems including CRM, HRMS, Recruitment, Ticketing, ERP.
• Troubleshoot issues, resolve user queries, coordinate with vendors for complex problems.

Skills

System administration

CRM

HRMS

ERP

ITSM

API integrations

Automation

AI tools (ChatGPT/Claude)

Education

Bachelor's degree in IT/CS/Engineering

Tools

CRM

HRMS

ERP

ITSM

Job description

POSITION: IMPLEMENTATION SPECIALIST

Join the Legacy of Innovation with FCI-CCM:

Since 1959, FCI-CCM has been a trailblazer in Customer Communication Management, empowering businesses worldwide to deliver personalized, engaging communications to their customers. With over 60 years of expertise in both physical and digital communications, we're the go-to partner for consumer-facing businesses across the globe. Our commitment to excellence is reflected in our stellar social media ratings, with an average of 4.5 on platforms like Glassdoor, Ambition Box, and Googleproof of our employee-first approach. We're on the lookout for dynamic and talented individuals to join us and be a part of our ever-growing success story. Are you ready to make your mark?

Broad Function:

We are seeking a talented and motivated IT Systems Specialist with a minimum of 5+ years of experience to manage and optimize the organization's internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications. The primary responsibilities include ensuring system availability, configuration, security, integration, user support, and continuous improvement of internal business applications. If you have hands‑on experience managing multiple business systems and driving operational efficiency across enterprise platforms, we would like to hear from you.

The ideal candidate should be proficient in administering and supporting a wide range of business applications, with the ability to quickly learn and adapt to new platforms. The person should possess strong problem‑solving skills, experience with system administration, user access management, integrations, process automation, and vendor coordination. The candidate should be comfortable working in a fast‑paced environment, leveraging AI tools such as ChatGPT, Claude, and similar technologies to accelerate learning, improve system efficiency, and support business operations. Strong communication skills and the ability to collaborate effectively with cross‑functional teams while ensuring the reliability, security, and scalability of internal systems are essential for this role.

Roles and Responsibilities:

• Own and manage the organization’s internal business systems, including CRM, HRMS, Recruitment, Ticketing, ERP, and other enterprise applications.
• Serve as the primary point of contact for all internal business systems by troubleshooting issues, resolving user queries, and coordinating with vendors for complex technical problems.
• Manage system configurations, upgrades, plugins, and version updates while ensuring proper change management, stakeholder communication, and minimal business disruption.
• Maintain system documentation and audit records by tracking configuration changes, updates, user activities, and system modifications.
• Administer user accounts, roles, and permissions across all business applications in collaboration with business stakeholders and leadership.
• Monitor system availability, performance, security, and reliability by performing regular health checks, software updates, and patch management.
• Provide first‑level technical support, user training, and create Standard Operating Procedures (SOPs), knowledge base articles, and user documentation.
• Ensure data accuracy, integrity, backup, and recovery processes are effectively maintained across all business systems.
• Manage relationships with software vendors, coordinate issue resolution, oversee support requests, and recommend system optimization or consolidation opportunities to improve operational efficiency.
• Implement and maintain operational security best practices while supporting IT Security and Governance teams in ensuring compliance with organizational security standards and policies.

Desired Candidate profile:

• Bachelors degree in information technology, Computer Science, Engineering, or a related discipline.
• Minimum 5+ years of hands‑on experience managing and administering enterprise business applications such as CRM, HRMS, Recruitment, Ticketing/ITSM, ERP, or similar business systems.
• Proven ability to quickly learn, configure, and support new business applications by leveraging product documentation, knowledge bases, and AI‑powered tools such as ChatGPT, Claude, or similar platforms.
• Strong expertise in at least one enterprise business application, with hands‑on experience in system administration, configuration, customization, or integrations.
• Experience in troubleshooting complex technical issues across multiple business systems and driving issues to resolution with minimal supervision.
• Good understanding of system configuration management, software upgrades, change management, and release processes, including testing, documentation, and stakeholder communication.
• Experience in user access management, role‑based permissions, system monitoring, data integrity, backup, and recovery processes.
• Strong analytical, problem‑solving, and decision‑making skills with the ability to manage multiple systems in a fast‑paced environment.
• Excellent communication and stakeholder management skills, with the ability to collaborate effectively with cross‑functional teams including HR, Sales, Operations, and Leadership.
• Knowledge of API integrations, workflow automation, reporting tools, and enterprise application best practices will be an added advantage.
• Relevant certifications in CRM, HRMS, ERP, ITSM, or other enterprise platforms are preferred but not mandatory.

Benefits @ FCI:

The company offers a range of employee benefits including:

• Cashless medical insurance for employees, spouses, and children
• Accidental insurance coverage
• Life insurance coverage
• Retirement benefits including Provident Fund (PF) and Gratuity
• ESI*
• Sodexo benefits for income tax savings
• Paternity & Maternity Leave Benefit
• National Pension Saving

Why Join FCI:

Rapid Growth: Join a bootstrapped, rapidly growing SaaS company where you can make a significant impact and shape your career trajectory.

Learning Opportunities: Experience unparalleled learning opportunities that go beyond the traditional corporate mold, acquiring skills and knowledge that will benefit you in the long term.

Straightforward Culture: Be part of a straightforward, no‑nonsense culture that values transparency, authenticity, and open communication.

Innovation and Collaboration: We believe great ideas can come from anyone, regardless of their role or level in the company. We actively encourage innovation and collaboration among our team members.

Fast‑Paced Environment: Thrive in a fast‑paced and dynamic environment where we move quickly, adapt swiftly to market changes, and embrace the challenges and rewards of a startup lifestyle.

Competitive Compensation: Enjoy a competitive salary package along with a range of benefits designed to support your lifestyle and help you perform at your best, both in and out of work.

High‑Growth, Innovative Environment: If you're a driven individual who thrives in a high‑growth, innovative environment, we're excited to hear from you. Join us for a unique opportunity to accelerate your career and be part of our exciting journey.