Immediate Joiner : Freshers : 4LPA : Gurgaon : 5 Days Work : Apply

Outpace Consulting Services; New Delhi, Gurugram District, Dadri; On-site; INR 1,00,000 - 4,50,000; Full time

Job summary

A leading ITES company in Gurgaon is hiring a Customer Support Specialist to handle inquiries and resolve issues. This role necessitates excellent communication skills and is suited for graduates or freshers. The position involves working in shifts and candidates must not have any exams in the next 6 months. Those who can join immediately are preferred. Daily walk-ins are scheduled at Outpace Consulting's Noida office, ensuring support to customer interactions via phone, email, or chat.

Benefits

Both Side Cabs

5 Days Working

Qualifications

• Must not have any exams in the next 6 months.
• Availability for 24x7 shifts.
• Immediate joiners preferred.

Responsibilities

• Responding to customer inquiries about products or services.
• Resolving customer issues by troubleshooting and addressing complaints.
• Providing support to help customers navigate product features.
• Managing customer interactions with a positive attitude.
• Recording and reporting customer interactions for process improvement.

Skills

Excellent Communication Skills

Customer Service Orientation

Education

Graduate/UG fresher

Job description

Hiring for Leading ITES Company In Gurgaon for Customer Support

Key Highlights

• Graduate/UG fresher
• Candidate Must Not Have Any Exams in the Next 6 Months
• 24x7 Shifts
• 5 Days Working
• Both Side Cabs
• Excellent Communication Skills
• Immediate Joiners Preferred

A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat.

Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3)

Landmark : Near Hotel Nirulas

Walkin Time : 11 am to 3 Pm

Ritika : 8299619074, Satya : 7989280521, Shadiya : 7898822545

Whatsapp Your CV @ 9721919721

Key Responsibilities

• Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance.
• Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns.
• Providing support: Helping customers navigate product features, troubleshooting technical difficulties, and making the most of their experience.
• Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction.
• Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.