Imaging Support Engineer

Framestore; Maharashtra; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Framestore in Mumbai is seeking an Imaging Support Engineer to provide technical help and coordinate the operation of the review suites. The role supports the busy VFX suite infrastructure and collaborates with global teams in London and Montreal.

Strong organisational and communication skills are essential, with room for growth in a technology-driven environment. The ideal candidate has experience with AV/broadcast tech, SDI/HDMI routing, and systems administration, and can document complex

Qualifications

• Experience in audio-visual or broadcast technology.
• Experience with SDI/HDMI infrastructure and routing.
• Technical fault finding and diagnostic experience of AV equipment.
• Ability to document and communicate technical information.
• Ability to read, understand, and follow technical documentation.
• Systems Administration experience.

Responsibilities

• Ensure Framestore presentation and delivery of digital imagery is consistent across formats and geographies.
• Liaising and communicating with external service providers.
• Documenting and escalating imaging and systems issues to the wider team.
• Imaging of suite-based devices and other workstations.
• Calibration of TVs and Projectors using established procedures.
• Debugging suite-based issues to identify root cause and provide technical summaries.
• Maintenance of imaging equipment documentation.
• Technical feedback and refinement of documentation.
• Maintenance of on-site spares for smooth operation of devices.

Skills

AV/broadcast tech

SDI/HDMI routing

Fault diagnosis

Documentation

Technical reading

SysAdmin

Tools

Jira

Confluence

Teradici PCoIP

Job description

Framestore is an Oscar, Bafta, and Emmy award-winning global creative company working in film, advertising, AR/MR/VR, theme park dark rides, and pre/post visualisation work, among many other creative endeavours. We are looking for a driven problem solver possessing a strong appreciation for team building and communication.
The Imaging Support Engineer will provide technical help, support, and coordinate the operation of the review suites. The role is based in the Mumbai office, supporting the busy VFX suite infrastructure. The successful candidate will be working with global counterparts based in London and Montreal and will need to be highly organised with great communication skills and a can-do attitude.
We are ideally looking for someone with an interest in technology and visual effects. This Imaging Engineer position is a demanding but rewarding role with lots of room for growth and development.

Responsibilities include:

• Ensure that Framestore presentation and delivery of digital imagery is consistent across all formats, viewing environments, and geographies.
• Liaising and communicating with external service providers
• Documenting and escalating imaging and systems issues to the wider team
• Imaging of suite-based devices and other workstations
• Calibration of TVs and Projectors using established and well documented procedures.
• Debugging of suite-based issues to identify the root cause and provide technical summaries
• Maintenance of imaging equipment documentation accounting for any changes
• Technical feedback and refinement of documentation
• Maintenance of on-site spares for the smooth operation of devices under the remit
• Performance of daily and pre sessions technical checks where required

Essential Skills

• Experience in audio-visual or broadcast technology
• Experience with SDI/HDMI infrastructure and routing
• Technical fault finding and diagnostic experience of AV equipment.
• Ability to document and communicate technical information
• Ability to read, understand, and follow technical documentation
• Systems Administration experience

Desired Skills

• Technical familiarity with AVID Media composer, Eizo monitors, Crestron, Extron
• Experience in setup, calibration, operation, and maintenance of digital projectors
• Functional knowledge of Digital cinema colour spaces (DCI, P3, XYZ)
• General understanding of VFX colour pipelines
• Linux and Windows platform support
• Experience basic storage administration
• Experience with Jira, and Confluence tools
• Experience with Teradici PCoIP technology
• Familiarity with basic network concepts, tools, and debugging

Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.