IGT Hiring For GGN | Customer Support Executive

IGT Solutions; Gurugram District; On-site; INR 4,50,000 - 6,75,000; Full time

Job summary

A global IT solutions provider in Gurugram is seeking a customer support agent to handle non-technical queries. Candidates should possess strong written communication skills and have a customer-centric mindset to ensure quality service. This role emphasizes attention to detail and professionalism in resolving customer issues. Join a diverse team committed to excellence in the travel and hospitality sectors.

Responsibilities

• Handle non-technical customer support via email.
• Resolve queries with empathy and professionalism.
• Maintain detailed and accurate customer records.
• Work closely with team members to ensure quality service.

Skills

Strong written communication skills

Attention to detail

Customer-centric mindset

Job description

About IGT Solutions

IGT Solutions is a global leader in IT and BPM services, focused exclusively on the Travel, Transportation, and Hospitality domain. With over 10,000+ industry experts across 15 state-of-the-art delivery centers, we deliver excellence through Application Development, Mobility, Analytics, Testing, Contact Center, Back Office, and Consulting Services.

We proudly support a wide range of global clients including airlines, travel tech companies, OTAs, railways, cruise lines, and hotels. At IGT, we are committed to a work culture that promotes equality, diversity, and inclusion.

Role Highlights

• Handle non-technical customer support via email
• Resolve queries with empathy and professionalism
• Maintain detailed and accurate customer records
• Work closely with team members to ensure quality service

Candidate Profile

• Strong written communication skills
• Attention to detail and accuracy
• Customer‑centric mindset

We look forward to meeting you and discussing this opportunity further.

Please confirm your availability for the scheduled interview by replying to this email.

Feel free to reach out if you have any questions or require additional information.