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IBPS invites online applications for Clerk recruitment 2026 (CRP CSA XVI) to fill 11,403 Customer Service Associate posts across India, with 349 in Assam. Exam dates are tentatively Oct 2026 and Dec 2026, with Provisional Allotment in Mar 2027.
Eligibility requires a Graduation from a Govt. recognised university; age 20-28 years as on 01 August 2026; proficiency in the local language of the State/UT and computer literacy is mandatory.
Update On August 01, 2026
Institute of Banking Personnel Selection (IBPS) has released a recruitment notification to conduct online examination for the next Common Recruitment Process (CRP CSA XVI) to recruit Clerical Cadre posts i.e., 11403 Customer Service Associate Posts. The exam is tentatively scheduled in October, 2026 and December, 2026. Interested and eligible candidates may check this article for detailed official notification,educational qualification, age limit, salary details, and application procedure to be followed.
Minimum educational qualification for these posts are graduate and last date of submission of application is 21st August 2026.
Name of examination: IBPS CRP Customer Service Associate – XVI
Name of post: Customer Service Associate
No of posts: 11403 posts
No of posts in Assam: 349 posts
Vacancy year: 2027-2028
Exam centres in Assam:
Category
No of posts
UR 4740
SC 1910
ST 942
OBC (NCL) 2815
EWS 996
Total 11403 posts
Name of bank
No of posts
Bank of Baroda 36
Canara Bank 55
Indian Overseas Bank 8
UCO Bank 12
Bank of India 0
Central Bank of India 54
Punjab National Bank 102
Union Bank of India NR
Bank of Maharashtra 2
Indian Bank 40
Punjab & Sind Bank 30
Total 349 posts
Andaman & Nicobar 18
Andhra Pradesh 186
Arunachal Pradesh 45
Assam 349
Bihar 491
Chandigarh 20
Chhattisgarh 265
Dadra & Nagar Haveli 18
Daman & Diu 07
Delhi 415
Goa 61
Gujarat 698
Haryana 196
Himachal Pradesh 97
Jammu & Kashmir 67
Jharkhand 182
Karnataka 1414
Kerala 108
Ladakh 06
Lakhshdweep 11
Madhya Pradesh 570
Maharashtra 1051
Manipur 42
Meghalaya 22
Mizoram 17
Nagaland 31
Odisha 337
Puducherry 26
Punjab 481
Rajasthan 392
Sikkim 28
Tamil Nadu 675
Telangana 191
Tripura 64
Uttar Pradesh 1731
Uttarakhand 145
West Bengal 946
Nationality / Citizenship: Candidates must be an Indian citizen and a subject of Nepal or Bhutan.
Age Limit: Candidates age should be between 20 years to 28 years as on 1st August 2026. A candidate must have been born between 02.08.1998 and 01.08.2006.
Age Relaxation: Category-wise age relaxation is as mentioned below.
Category Age Relaxation SC / ST 5 years OBC-NCL 3 years PwBD 10 years Educational Qualification: A Degree (Graduation) in any discipline from a University recognised by the Govt. Of India or any equivalent qualification recognized as such by the Central Government. The candidate must possess valid Mark-sheet / Degree Certificate that he/ she is a graduate on the day he / she registers and indicate the percentage of marks obtained in Graduation while registering online.
Computer Literacy: Operating and working knowledge in computer systems is mandatory i.e. candidates should have Certificate/Diploma/Degree in computer operations/Language/ should have studied Computer / Information Technology as one of the subjects in the High School/College/Institute.
Proficiency in the Official Language of the State/ UT: The candidates applying for vacancies of a particular State/UT, should be proficient in (reading, writing, speaking and understanding) the specified / opted local language of that State/UT.
The structure of the Examinations which will be conducted online are as follows.
Candidates have to qualify in each of the three tests by securing cut-off marks to be decided by IBPS. Adequate number of candidates in each category as decided by IBPS depending upon requirements will be shortlisted for Online Main examination.
Subjects No. of Questions Maximum Marks Time allotted
English Language 30 30 20 minutes
Numerical Ability 35 35 20 minutes
Reasoning Ability 35 35 20 minutes
Total 100 100 60 minutes
The Main examination consists of following sections.