IAM Operations Engineer

Topsoe; India; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Topsoe is seeking an IAM Operations Engineer in India to own the daily operations of the IAM platform and its integrations. You will monitor health, troubleshoot incidents, and coordinate with cross-functional teams to ensure secure, compliant identity services across the organization.

You will work with SailPoint ISC, APIs, and scripting to optimize provisioning and access reviews, while contributing to documentation and knowledge sharing. This is a hands-on role in a security-focused IAM team.

Qualifications

• Over 3 years of experience operating IAM platforms and supporting identity lifecycle processes.
• Experience with IT service management, including incident, problem, and change management.
• Strong troubleshooting, analytical, and documentation skills.
• Familiarity with APIs and scripting to automate IAM tasks.

Responsibilities

• Take ownership of daily operations of Topsoe’s IAM platform and integrations.
• Monitor platform health, performance, and connections with enterprise systems such as SAP.
• Handle L2/L3 support escalations from L1 Service Desk and resolve incidents.
• Troubleshoot provisioning, deprovisioning, access requests, and access reviews.
• Investigate failed/delayed identity transactions and analyze access models/connectors.
• Coordinate complex investigations with development, architecture, application, and infrastructure teams.
• Support testing, deployment, rollback, access reviews, audits, and continuous improvement.
• Educate L1 support colleagues and maintain clear SOPs and knowledge articles.

Skills

IAM platform operations

SailPoint ISC

Provisioning flows

IT Service Management

Troubleshooting

Documentation

APIs

Scripting

PowerShell

Python

Tools

SailPoint Identity Security Cloud (ISC)

PowerShell

Python

Job description

Job Description:

As an IAM Operations Engineer at Topsoe, you will play a key role in the daily operation, monitoring, support, and troubleshooting of our Identity and Access Management (IAM) platform and its integrations.

Your work will help ensure that identity lifecycle processes and access-management services remain available, reliable, and compliant throughout the employee journey—from joiner to mover to leaver. You will also help bring IAM platform ownership in-house as we transition responsibilities from our external partner.

In This Role, You Will

• Take ownership of the daily operations of Topsoe’s IAM platform and its integrations.
• Monitor platform health, performance, and connections with enterprise systems such as SAP.
• Handle L2/L3 support escalations from the L1 Service Desk and resolve incidents effectively.
• Troubleshoot provisioning, deprovisioning, access-request, and access-review issues.
• Investigate failed or delayed identity transactions and analyze access models and connectors.
• Coordinate complex investigations with development, architecture, application, and infrastructure teams.
• Support testing, deployment, rollback, access reviews, audits, documentation, and continuous improvement.
• You will also help educate L1 support colleagues, improve first-contact resolution, and maintain clear standard operating procedures and knowledge articles.

What You Will Bring

You should have more than 3 years of experience in operating IAM platforms and supporting identity lifecycle processes in a structured, service-oriented environment. You are analytical, methodical, and comfortable investigating technical issues with both business and security implications.

We Are Looking For

• Experience operating IAM platforms, preferably SailPoint Identity Security Cloud (ISC).
• A good understanding of provisioning flows, connectors, and identity lifecycle processes.
• Experience with IT Service Management, including incident, problem, and change management.
• Strong troubleshooting and analytical skills.
• The ability to prioritize incidents based on business and security impact.
• Clear documentation skills and experience maintaining operational procedures.
• Basic knowledge of APIs and scripting.

It Would Be An Advantage If You Have

• SailPoint certification or a willingness to pursue certification.
• Experience working in a global organization with distributed teams.
• Knowledge of monitoring, alerting, and operational performance management.
• Scripting experience with PowerShell, Python, or similar tools.
• An ITIL Foundation certification.
• Experience supporting access reviews, audit controls, or compliance activities.

Your new team

You will join a dedicated internal IAM team of four professionals and help build the foundation for Topsoe’s future IAM operations. Together, the team will take on responsibilities currently managed by our external partner and develop effective ways of working for long‑term operational ownership.

This is an opportunity to contribute to a collaborative and security‑focused environment where your work will have a direct impact on Topsoe’s IT landscape.

You Will Have The Opportunity To

• Strengthen Topsoe’s internal IAM capabilities.
• Help ensure reliable identity and access services across the organization.
• Improve operational processes, monitoring, and support practices.
• Support the onboarding and stabilization of new applications.
• Contribute to knowledge sharing and the development of the IAM team.
• Be part of Topsoe’s ongoing digital transformation.

We welcome applications from all qualified candidates, irrespective of their gender, age, religion, disability, ethnic background, and geographical location. We encourage individuals from diverse cultures and countries to apply and contribute to our global team.

To ensure a secure and trustworthy work environment, our recruitment process may include background checks, requests for criminal records, and contact with references.

About Us

Topsoe is a leading global provider of advanced technology and solutions for the energy transition.

Built on decades of scientific research and innovation, we are working with customers and partners to drive energy resiliency and to achieve their sustainability goals.

We offer world-leading solutions for transforming renewable resources into fuels and chemicals, and we provide technologies needed to produce low‑carbon and conventional fuels and chemicals as well as ensuring clean air.

We were founded in 1940 and are headquartered in Denmark, with around 2,500 employees serving customers all around the globe. To learn more, visit www.topsoe.com.