I.T. Support Specialist-Husky(India)Chennai

Husky Technologies; Chennai; On-site; INR 350,000 - 550,000; Full time

Job summary

Husky Technologies is seeking an IT Support Specialist for our Chennai (India) site. The role involves Tier 1/2 support, incident management, Active Directory and Exchange administration, and on-prem conferencing support. Strong communication and hands-on troubleshooting are essential.

The candidate should have a college IT diploma and at least 5 years in large enterprise technical support, with relevant certifications considered favorable. This is a full-time on-site position at Chennai.

Qualifications

• College Diploma in IT or related field.
• Minimum 5 years of enterprise IT support experience.
• Excellent communication and customer service skills.

Responsibilities

• Handle Tier 1/2 IT support tickets and user inquiries.
• Perform first level troubleshooting and resolution documentation.
• Manage user administration in Active Directory and Exchange.
• Assist with on-prem conferencing and incident management.
• Escalate complex issues to Tier 3 when needed.
• Document processes and maintain security practices.

Skills

Tier 1/2 Support

Active Directory

O365

Networking

Education

IT Diploma/Certificate

A+/Network+/Security+ or MCSE/MCP favorable

Tools

SCCM

Cisco Finesse

Windows 10/11

Job description

Job Description

Job Description

Title: I.T. Support Specialist-Husky(India)Chennai
Id: 21412
Type: FullTime
Location: Chennai, India
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products and services and are looking for people with the inspiration and talent to develop with us as we pursue our ambitious growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through solutions that provide speed, flexibility and maximum productivity. This capability is at the core of our mission and competitive strategy.
Husky TechnologiesTM offers a wealth of opportunity for personal growth and development. Most importantly, Husky Technologies TM offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a company taking on new challenges and for the right people this means exceptional career development opportunities, the chance to be part of a team that is the best in the world at what we do and the experience that comes from working in an environment that demands constant transformation and innovation.
Husky TechnologiesTM is an exciting company with tremendous potential. We have a great team and great expectations. If you are attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive contribution – then we want you to join the Husky TechnologiesTM team!

Job Description

• Be in a Tier 1/ 2 support position directly interacting with users calling and fielding IT support tickets escalated in the incident management system
• First level troubleshooting on all incidents and service requests
• Support Hotline phone incidents
• Detailed troubleshooting and documentation, including steps taken to resolve issue, awareness of limitations with current access/knowledge and escalation/collaboration to (with) a tier 2/3 support level team
• Providing detailed resolution and if necessary, training to the end user
• Be asked to occasionally provide IT project based resource time
• User administration in Active Directory and Microsoft Exchange
• On-Prem corporate Conferencing workshop/meeting support
  

Key Responsibilities

• Training end-users on hardware functionality and software programs
• Resolving logged errors in a timely manner
• Monitoring hardware, software, and system performance metrics
• Maintaining databases and ensuring system security
• Documenting processes and performing diagnostic tests
• Keeping track of technological advancements and trends in IT support
• Oversee the performance of the organization’s computer systems daily, and take note of any discrepancies or changes
• Respond to people’s questions regarding a problem with a specific computer, program or piece of equipment
• Run tests on a computer or piece of software before giving it back to the individual, and recommend anything that can be done to prevent the issue in the future
• Install new electronic equipment as it is acquired by the company
• Maintain records of all troubleshooting jobs completed, and input data into online storage so that it can be recalled when a similar issue comes up in the future
• Update company’s security system regularly, and pinpoint any potential breaches that could take place
  

Critical Capacities

• Windows 11 troubleshooting
• Microsoft O365 use and troubleshooting
• Active directory administration
• Cisco Finesse operations
• SCCM operations
• Advanced networking / troubleshooting
  

Education Qualification/Exoerience

• College Diploma from an IT program
• Industry designations (A+, Network+, Security+, MCSE or MCP) are considered favorable
• Self-motivated, strong initiative, integrity, team player
• Customer service training
• Demonstrated strong technical troubleshooting abilities
• Excellent communication skills"
• Minimum 5 years’ experience in a large Enterprise technical support role

Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value and welcome diversity in our workplace. Husky TechnologiesTM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. No agency or telephone inquiries please.