I&P- GN - SONG - Service - GEN AI - Consultant

Accenture in India; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Accenture in India is inviting consulting professionals to design, build and implement GenAI-powered service reinvention across client contact centers, leveraging agentic AI to improve performance.

The role focuses on service experience design, modular AI agent design, and collaboration with Data & AI teams to deliver scalable solutions that boost productivity and customer satisfaction.

Qualifications

• Experience in GenAI-driven service design and transformation.
• Ability to translate business requirements into AI-enabled service solutions.
• Strong stakeholder management and consulting skills.

Responsibilities

• Gather and translate business requirements for Gen AI-led service programs.
• Define reinvention roadmaps and operating models for AI-enabled services.
• Collaborate with solution architects and Data & AI teams to design scalable solutions.
• Lead client conversations on leveraging LLMs and agentic capabilities to drive value.
• Develop knowledge of Gen AI trends and AI workflow automation.
• Guide clients through future-fit value-led service blueprints and KPIs.
• Build strong client relationships and support digital transformation in service.

Skills

GenAI

Service Design

Stakeholder Management

Tools

LLMs

AI Workflow

Job description

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer service challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest? Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture’s Strategy & Consulting Global Network Song practice.

The Practice – A Brief Sketch

The Industry and Process Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Service Transformation, Marketing Transformation, and Commerce and Sales. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

We are seeking a forward-thinking and technically astute Consultant to support business growth and deliver GenAI-powered service reinvention through Agentic AI solutions. This role is ideal for a strategic problem-solver with deep expertise in service experience design, modular AI agent design, and digital contact center processes.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. As part of the team You will drive the following

Roles & Responsibilities

• Gather and translate business requirements, analyze process and design solutions for service design and implementation programs with Gen AI and agentic plays
• Support strategic assessments of current service capabilities and define GenAI-led reinvention roadmaps, new ways of working (next gen operating models), future‑fit capabilities and process designs.
• Work as a BA, PO or functional consultant as part of service strategy, design and implementation
• Help leaders in driving client conversations on leveraging LLMs and their agentic capabilities to drive existing business relationships and build new opportunities.
• Collaborate closely with solution architects, Data & AI teams, and platform SMEs to design and implement comprehensive, scalable solutions.
• Develop knowledge, prevailing GEN AI trends, agent framework, AI workflow automation, LLM Models, prompt engineering
• Guide clients through the design and implementation of future‑fit value led service blueprints, enabling them to leverage cutting‑edge technology and AI.
• Establish business value cases lining Gen AI driven digital innovation to KPIs such as productivity, revenue, CSAT etc.
• Build strong client relationships, influencing decision‑making and guiding clients through digital transformation in service.