Human Resources Manager

IHG Hotels & Resorts; North Goa; On-site; INR 1,200,000 - 2,400,000; Full time

Benefits offered by this job

IHG discounts

Learning & development

Career growth

Wellbeing initiatives

Job summary

IHG Hotels & Resorts, opening Holiday Inn Express Goa Morjim, seeks an HR Manager to lead people processes across recruitment, onboarding, engagement and compliance. You will partner with hotel leadership to align HR initiatives with business goals and build a high-performing, inclusive culture.

You will oversee manpower planning, payroll coordination, policy development and pre-opening HR activities. Fluency in English and strong hospitality HR experience are essential for success.

Qualifications

• Bachelor's degree in HR/Business or related field; MBA HR advantageous.
• 4–6 years HR experience, preferably in hospitality; pre-opening hotel exposure preferred.
• Fluent written and spoken English; Hindi/local language skills are a plus.

Responsibilities

• Partner with General Manager and department heads on people-related matters.
• Develop and implement HR strategies aligned with hotel objectives.
• Lead talent acquisition, onboarding and New Joiner Experience.
• Drive employee engagement, culture and wellbeing initiatives.
• Ensure payroll, attendance and HR data accuracy and statutory compliance.
• Manage employee relations, performance, development and HR analytics.

Skills

People leadership

Business partnering

Employee relations

Communication skills

Recruitment

Talent management

Coaching & development

Problem solving

Planning & organisation

Confidentiality

Labour-law awareness

Employee engagement

Commercial acumen

Fast-paced environment

Education

Bachelor's degree in HR/Business

MBA HR (postgraduate)

Tools

HRIS

Payroll software

Excel

Job description

Job Description:

HR Strategy & Business Partnership

• Partner with the General Manager and Heads of Department on all people-related matters.
• Develop and implement HR strategies aligned with the hotels business objectives.
• Provide HR advice and support to management on employee-related matters.
• Develop programmes and initiatives that foster a positive, inclusive and high-performing work environment.
• Support the hotel leadership team in building a strong people and service culture.
• Monitor manpower productivity, staffing levels and organisational requirements.

Talent Acquisition & Manpower Planning

• Work with department heads to identify manpower requirements.
• Manage recruitment and selection processes in line with approved manning and budgets.
• Prepare and maintain manpower plans and recruitment trackers.
• Ensure timely hiring of quality candidates across all departments.
• Coordinate interviews, selection, reference checks and background verification.
• Ensure appropriate offer, joining and onboarding documentation.
• Maintain effective relationships with recruitment agencies, institutions and other talent sources.
• Support internal mobility, transfers and career opportunities within IHG.

New Joiner Experience & Onboarding

• Welcome and orient new colleagues to the hotel and IHG.
• Conduct HR induction and ensure completion of joining formalities.
• Ensure colleagues understand hotel policies, procedures, benefits, code of conduct and IHG values.
• Coordinate departmental induction and job-specific orientation.
• Ensure all employee documentation is complete and maintained accurately.
• Create a positive first-day and onboarding experience for new colleagues.

Employee Engagement & Culture

• Develop creative initiatives to engage, inspire and motivate colleagues.
• Plan and execute employee engagement activities, celebrations and recognition programmes.
• Support and administer the annual Team Member Satisfaction Survey and develop action plans based on results.
• Monitor employee feedback and identify opportunities for improvement.
• Conduct regular employee interactions and engagement forums.
• Promote a culture of trust, respect, inclusion and collaboration.
• Recognise and celebrate employee achievements and contributions.
• Support IHG wellbeing initiatives and promote colleague wellbeing.

Employee Relations

• Act as a trusted point of contact for colleagues on HR-related matters.
• Address employee concerns, grievances and workplace issues professionally and confidentially.
• Support management in disciplinary and performance-related matters.
• Ensure fair, consistent and transparent application of HR policies.
• Conduct exit interviews and analyse employee feedback and reasons for separation.
• Monitor employee turnover and develop retention initiatives.
• Maintain positive employee relations and a healthy workplace environment.

Learning & Development

• Identify training needs in consultation with department heads.
• Prepare and monitor the annual training calendar.
• Coordinate induction, mandatory and operational training programmes.
• Promote IHG learning platforms and development programmes.
• Support leadership development and succession planning.
• Encourage cross-training and career development opportunities.
• Monitor training completion and maintain appropriate records.
• Support the development of colleagues through the IHG Room to Grow philosophy.

Performance Management

• Coordinate the hotels performance management process.
• Ensure timely completion of probation reviews and performance evaluations.
• Support managers in setting clear performance objectives.
• Coach managers on performance improvement and employee development.
• Monitor Performance Improvement Plans where required.
• Support succession planning and talent identification.
• Encourage continuous feedback and development conversations.

Payroll & HR Administration

• Coordinate monthly payroll activities with Finance and ensure accurate employee data.
• Maintain employee records, attendance, leave and payroll inputs.
• Ensure timely processing of salary, deductions and statutory contributions.
• Monitor attendance, overtime, leave and payroll-related discrepancies.
• Maintain accurate employee files and HR documentation.
• Ensure HR reports and dashboards are updated and submitted on time.
• Maintain confidentiality of employee and payroll information.

Local Law & Statutory Compliance

Ensure compliance with all applicable Central Government, Goa State and local employment laws and statutory requirements, including, as applicable:

• Applicable wage and employment requirements
• Provident Fund (PF)
• Employees State Insurance (ESI)
• Professional Tax, where applicable
• Labour Welfare Fund, where applicable
• Gratuity requirements
• Bonus requirements
• Maternity Benefit requirements
• POSH / Prevention of Sexual Harassment requirements
• Shops & Establishments / applicable establishment regulations
• Working hours, weekly off and leave requirements
• Contract Labour requirements
• Child labour and employment eligibility requirements
• Applicable Goa-specific labour and employment regulations

Additional responsibilities include:

• Maintain statutory registers, records and returns as required.
• Ensure timely payment and filing of statutory dues and returns.
• Coordinate labour inspections and statutory audits.
• Work with external consultants and authorities when required.
• Ensure employment documentation and HR practices remain compliant with applicable laws.
• Keep management updated on significant changes in employment legislation.

HR Reporting & Analytics

Prepare and analyse regular HR reports including:

• Headcount and manpower status, Recruitment status, Attrition, Absenteeism, Payroll cost, Overtime, Employee turnover, Training hours and completion, Employee engagement, Diversity and inclusion, Leave utilisation, Pending HR actions
• Provide meaningful HR insights and recommendations to the General Manager and leadership team.

Employee Welfare & Wellbeing

• Promote colleague wellbeing and work-life balance.
• Coordinate employee welfare initiatives.
• Ensure appropriate employee facilities and welfare provisions are available.
• Support IHG wellbeing programmes.
• Monitor employee accommodation, meals, uniforms, lockers and other welfare facilities, where applicable.
• Organise health, safety and wellbeing awareness initiatives.
• Encourage a workplace culture where colleagues feel supported and valued.

Diversity, Equity & Inclusion

• Promote an inclusive workplace where everyone is treated with dignity and respect.
• Support IHGs commitment to equal employment opportunities.
• Encourage diversity across recruitment, development and career progression.
• Ensure employment decisions are based on merit, capability and business requirements.
• Promote a culture where colleagues feel they belong and are encouraged to contribute.

HR Audit & Risk Management

• Conduct regular HR audits and compliance reviews.
• Ensure employee files and statutory documentation are complete and accurate.
• Identify HR risks and implement corrective actions.
• Support IHG, internal, statutory and external audits.
• Track and close audit observations within agreed timelines.
• Ensure appropriate controls are maintained for employee data and confidential information.

HR Responsibilities

For the opening of Holiday Inn Express Goa Morjim, the HR Manager will additionally be responsible for:

• Developing the manpower plan.
• Coordinating recruitment against approved manning.
• Preparing the recruitment and joining calendar.
• Supporting sourcing and selection of the opening team.
• Coordinating joining documentation and background verification.
• Developing the opening HR action plan.
• Establishing HR policies, SOPs and administrative processes.
• Coordinating uniforms, ID cards, lockers and employee facilities.
• Setting up employee files and HR records.
• Coordinating payroll and HR system setup.
• Planning hotel opening induction and training.
• Coordinating culture-building and team engagement activities.
• Ensuring statutory registrations and HR compliance requirements are completed before opening.

Key Performance Indicators

• Manpower budget and productivity
• Recruitment turnaround time
• Employee retention and attrition
• Employee engagement / Team Member Satisfaction Survey
• Training completion
• Performance management compliance
• Payroll accuracy and timeliness
• Statutory compliance
• HR audit performanceEmployee relations and grievance resolution
• Absenteeism and overtime control
• Succession planning and internal promotions
• Employee wellbeing and engagement

Qualifications & Experience

Education

• Bachelors degree / higher education qualification in Human Resources, Business Administration, Hotel Management or a related field.
• Postgraduate qualification in Human Resources / MBA HR will be an advantage.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum 4–6 years of relevant Human Resources experience, preferably in the hospitality industry.
• Previous experience in a supervisory HR role is preferred.
• Experience in a branded hotel environment will be an advantage.
• Pre-opening hotel experience will be highly desirable.
• Strong understanding of hotel HR operations, employee relations, recruitment and statutory compliance.

Language

• Fluent spoken and written English is required.
• Hindi and knowledge of local language(s) will be an advantage.

Core Competencies

• People leadership
• Business partnering
• Employee relations
• Communication and interpersonal skills
• Recruitment and talent management
• Coaching and development
• Problem-solving and decision-making
• Planning and organisation
• Confidentiality and integrity
• Labour-law awareness
• Employee engagement
• Commercial and business understanding
• Ability to work in a fast-paced hotel environment

IHG True Hospitality

We genuinely care about people and demonstrate this through our commitment to True Hospitality every day.

The HR Manager is expected to demonstrate:

True Attitude – Be caring, approachable and committed to making a positive difference to colleagues.

True Confidence – Have the knowledge and skills to provide clear and professional HR guidance.

True Listening – Listen carefully to colleagues, understand their concerns and respond appropriately.

True Responsiveness – Take timely and effective action to support colleagues and the business.

The role is about creating a workplace where colleagues feel valued, supported and empowered to deliver exceptional experiences to our guests.

What We Offer

• Competitive salary and benefits
• IHG colleague room discounts
• Uniform as per hotel standards
• Learning and development opportunities
• Career growth within IHG Hotels & Resorts
• Employee wellbeing initiatives
• Inclusive and collaborative working environment
• Opportunity to be part of the upcoming and growth journey of Holiday Inn Express Goa Morjim

Our Commitment

IHG Hotels & Resorts is committed to creating inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

We provide equal employment opportunities and promote a culture of trust, support, acceptance and respect, welcoming different backgrounds, experiences and perspectives.

Every colleague should have the room to belong, grow and make a difference.