HRO(Performance)-MT

Genpact; Dadri; On-site; INR 4,00,000 - 7,00,000; Full time

Job summary

A leading technology services company in India is seeking a Management Trainee/Assistant Manager to support global performance management operations. Responsibilities include managing performance reviews, data governance, and process optimization. Candidates should have a degree in HR Business, experience in performance management, and strong leadership skills. The position requires working on-site 5 days a week, providing an opportunity to drive business change and work with cutting-edge technology.

Benefits

Hands-on experience

Mentorship

Continuous learning opportunities

Qualifications

• Proven experience in performance management operations with strong leadership background.
• Experience with Human Resource Management Systems.
• Willingness to work 5 days from office in client specific shift.

Responsibilities

• Launch and track Annual Performance Review communications.
• Conduct regular audits for data accuracy and resolve discrepancies.
• Ensure adherence to service level agreements (SLAs) and internal controls.
• Identify opportunities for automation and process improvement.

Skills

Good communication skills in English

Strong leadership skills

Analytical mindset

Education

Bachelor’s degree in HR Business, or related fields

MBA

Tools

Service Now

Zendesk

Job description

Job Description - HRO(Performance)-MT (RET008030)

With us, you’ll learn fast, work smart, and make a difference. You’ll build a career that matters.

Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry‑first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large‑scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast‑moving, tech‑driven environment, love solving real‑world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting‑edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Management Trainee/Assistant Manager, Performance Management. This role is pivotal in supporting global performance management operations by ensuring compliance with performance policies, coordinating international processes, and enhancing the effectiveness of performance frameworks. The role is responsible for optimizing workforce performance systems, ensuring accurate data and process management, and driving the implementation of competency models to support business and talent growth globally.

Responsibilities

1. Performance Review Management:
   • Launch and track Annual Performance Review communications.
   • Executive Status Report – sharing link to current Quarter data with Leaders.
   • Grant access to Smartsheet for new Leaders.
   • Update Management Assessment and Performance Business area Guides with new job titles.
   • Monthly updation of Management Assessment and Performance.
2. Data Management & Governance:
   • Conduct regular audits for data accuracy and resolve discrepancies.
   • Support meeting with data driven insights for decision‑making.
   • Act as a control point for high‑risk and escalations.
3. Process Ownership & SLA Management:
   • Ensure adherence to service level agreements (SLAs), internal controls, and standard operating procedures (SOP).
   • Maintain documentation for audit readiness and reporting purposes.
4. Process Optimization:
   • Identify opportunities for automation and process improvement.
   • Drive initiatives to reduce manual errors and improve first‑time‑right performance.
   • Handle escalations or exceptions related to data transactions and coordinate corrective actions.

Qualifications

Minimum Qualifications

• Bachelor’s degree in HR Business, or related fields (MBA good to have).
• Proven experience in performance management operations, with a strong background in leadership.
• Human Resource Management System experience.
• Good communication skills in English, both written and spoken.
• Willingness to work 5 days from office in client specific shift.

Preferred Qualifications / Skills

• Experience in ticketing tool like Service Now, Zendesk, etc. is preferable.
• Proven ability to manage operations and coordinate with multiple stakeholders.
• Strong leadership and interpersonal skills.
• Analytical mindset with a focus on problem‑solving.
• Ability to manage multiple priorities and deliver under tight deadlines.

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation.
• Make an impact – Drive change for global enterprises and solve business challenges that matter.
• Accelerate your career – Get hands‑on experience, mentorship, and continuous learning opportunities.
• Work with the best – Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day.
• Thrive in a values‑driven culture – Our courage, curiosity, and incisiveness – built on a foundation of integrity and inclusion – allow your ideas to fuel progress.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.